Manager of Customer Success, PowerSchool
$62.8-138k
Cloud-based software for K-12 education
Job no longer available
Cloud-based software for K-12 education
1001+ employees
Job no longer available
$62.8-138k
1001+ employees
Company mission
To power the education ecosystem with unified technology that helps educators and students realize their full potential, in their way.
Role
Who you are
- Bachelor’s degree in Business, Education, or a related field; advanced degree preferred
- 7+ years of experience in Customer Success, Account Management, or a similar role, with at least 3 years in a people management capacity
- Experience in the education technology sector or SaaS industry is highly preferred
- Strong leadership and people management skills, with a proven ability to build and inspire high-performing teams
- Exceptional interpersonal and communication skills, with the ability to engage effectively with customers and internal stakeholders at all levels
- Strategic thinker with strong analytical and problem-solving skills
- Proficiency in customer success tools and CRM platforms (e.g., Gainsight, Salesforce)
- Passion for customer success and a commitment to delivering value and outcomes
What the job involves
- The Manager, Customer Success holds a pivotal role at PowerSchool, leading a team of high performing Customer Success Managers to drive our business forward
- This position demands a strong sense of personal accountability, a commitment to going above and beyond, and a collaborative mindset to deliver excellence to our customers
- Reporting to the Sr. Director, Customer Success, the Manager, Customer Success serves as a leader overseeing value delivery for our customer through PowerSchool’s acclaimed K-12 software solutions
- We are seeking an individual who is a strong leader, can drive results with our customers and internal teams, fostering stronger relationships and driving product adoption through the initiatives such as Success Planning, Executive Business Reviews (EBRs), Impact calls
- The role is strategically crafted to enhance customer retention through proactive customer engagement
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Lead, coach, and mentor a team of Customer Success Managers, ensuring their professional growth and alignment with organizational goals
- Foster a collaborative, high-performing team culture focused on customer-centricity and results
- Conduct regular one-on-ones, performance reviews, and team meetings to support individual and team success
- Align team activities with PowerSchool’s overall customer success strategy to drive customer satisfaction, retention, and expansion
- Monitor key performance indicators (KPIs) and implement strategies to ensure team success
- Drive the team to develop tailored Success Plans for strategic customers, aligning their goals with PowerSchool's solutions to drive mutual success
- Partner with sales teams to ensure growth attainment and increased footprint
- Act as an escalation point for high-profile customer issues, ensuring resolution and maintaining customer trust
- Partner with cross-functional teams, including Sales, Support, and Product, to ensure a seamless customer experience
- Champion the voice of the customer within PowerSchool by sharing insights and advocating for customer needs
- Develop and maintain processes to streamline customer success activities and improve team efficiency
- Utilize customer data and feedback to identify trends, risks, and opportunities, taking proactive action to address them
- Drive the adoption of tools and systems to improve team effectiveness and customer outcomes
Our take
Founded in 1997, PowerSchool is a software provider for K-12 education in North America with a vision to transform education through innovative technology. Whilst the pressures of the education system make it more difficult to individualize teaching styles following student needs, PowerSchool aims to do just that, most recently through its package of cloud tech resources.
PowerSchool’s a veteran of the industry and a testament to its success as an education provider is its acquisition portfolio, made possible through its wealth of successful products. Products created - or absorbed through acquisition - by PowerSchool include a Student Information Cloud for enrolment and document management, a student success cloud including behavioural support and attendance intervention features, as well as personalized learning and analytics products. Its breadth of product scope exemplifies a focus on the holistic approach to education tech.
PowerSchool is a verified unicorn, and despite its age has maintained its position as an industry leader. Recent innovations include the acquisition of budget and finance software company Allovue and the launch of AI educational assistant PowerBuddy.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Apr 2000
$31.5m
LATE VC
Total funding: $31.5m
Company benefits
- Medical, vision, and dental insurance with HSA match
- Fantastic work environment
- Tuition reimbursement program
- 401k with matching
- Life insurance
- Discretionary Time Off – (Unlimited Vacation)
- Video game break room with pool and ping pong tables
- Employee referral program
- Free soda, coffee, and tea
- On-site gym at the Folsom headquarters and Roanoke office
- Festive holiday parties and events
Company HQ
Folsom, CA
Leadership
Hardeep Gulati
(CEO, not founder)Previously the CEO of SumTotal Systems, Vice President of Product Strategy at Oracle Corp and SpinCircuit, Inc. and was the CTO and President of eBizAutomation.
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