Vice President of Customer Success, Axonius
$350-380k
OTE
+ Stock options
Cybersecurity asset management platform
Be an early applicant
Cybersecurity asset management platform
501-1000 employees
Be an early applicant
$350-380k
OTE
+ Stock options
501-1000 employees
Company mission
To give customers a comprehensive and always up-to-date asset inventory.
Role
Who you are
- Minimum of 15 years in customer success or related customer-facing roles with at least 6 years in a leadership position
- Proven track record in IT or security solutions, preferably with experience in SaaS business model or related fields
- Exceptional leadership skills with the ability to inspire teams towards high performance
- Deep understanding of SaaS metrics and how to leverage them for business growth
- Strong analytical skills to interpret customer data and drive strategic decisions
- Excellent communication and interpersonal skills for effective stakeholder management
- Deep technical expertise in cybersecurity, networking, and cloud. Background in attack surface management, or vulnerability management a major plus
- Proven ability to develop and execute customer success strategies and programs that drive measurable improvements in customer outcomes
- Mission-driven, with a belief in and commitment to the success of Axonius and our customers
- A balanced blend of strategist and executor with the ability to creatively flex and shift in a fast-paced, evolving environment
- A skilled listener who proactively seeks input from others to formulate a collaborative, well-organized and comprehensive plan
- An exceptional communicator with proven verbal and written communication skills
- High level of personal and professional integrity and trustworthiness
- Strong work ethic and the ability to work independently with minimal direction
- Willingness and ability to travel 50%
- If you are passionate about creating world-class customer outcomes and have a track record of success in delivering large-scale technical programs, we invite you to apply and contribute to our growth
What the job involves
- The Vice President of Customer Success at Axonius will be instrumental in driving customer satisfaction, retention, and expansion
- This role is pivotal in ensuring that our customers realize the full value of our platform, fostering long-term partnerships, and scaling the post-sales function to match our rapid company growth
- The leader will directly manage our Technical Account Manager (TAM) organization as well as any related customer success programs
- Develop and execute a comprehensive customer success strategy aligned with Axonius's business goals
- Define success metrics, monitor performance, and adjust strategies to enhance customer satisfaction and loyalty
- Lead, mentor, and scale a high-performing customer success and TAM team, fostering a culture of excellence, innovation, and customer centricity
- Oversee team development, including recruitment, training, performance reviews, and career progression
- Act as the voice of the customer within Axonius, ensuring customer feedback is integrated into product development and business practices
- Drive initiatives for customer health, renewals, and upsell opportunities to increase customer lifetime value
- Establish and refine processes for onboarding, training, professional services, support, and ongoing engagement to ensure a seamless customer experience
- Implement tools and methodologies to track, predict, and improve customer success metrics
- Work closely with Sales, Product, Marketing, and Engineering to ensure cohesive efforts in customer acquisition, retention, and product evolution
- Lead customer success operations in a way that supports and amplifies the company's go-to-market strategies
Our take
Axonius solves the unglamorous yet critical problem of poor cyber hygiene, helping security teams that struggle to fully understand their assets, and whether these assets are secure and adhere to security policies. Its cybersecurity platform helps companies track and manage every device that accesses networked services.
The company was founded by a team of veterans of an elite intelligence unit of the Israeli Defense Force. Since launching, it has attracted some impressive customers including the New York Times, Schneider Electric, and AppsFlyer. The company stands out in a crowded market of cybersecurity tools by integrating with hundreds of different platforms, enabling CIOs to keep track of all their network assets.
Axonius is a company with unicorn status and has raised almost $600 million in funding so far. Its 2024 round was invested in acquiring startups and funding its work with channel partners.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Mar 2024
$200m
SERIES E
Mar 2022
$200m
SERIES E
Total funding: $595m
Company benefits
- Competitive compensation
- 100% coverage of your healthcare premium
- Flexible work environment
- Paid parental leave
- Annual all-company retreats
- We offer all this… and more
Company values
- Grow - Grow yourself, the company, the customer. Always striving for the best version of yourself
- Relentlessly pursue truth - We operate with transparency, strive to understand the facts, and acknowledge and learn from mistakes
- Ownership - We approach all efforts with an ownership mindset, a high degree of responsibility, and quality
- Win - We win by creating the most value for our customers, with a sense of urgency
- Team - We are one team. We move fast, win and lose together. Our differences make us stronger
- Humility - We are humble and proud. We operate with respect
Company HQ
Rose Hill, New York, NY
Articles
Leadership
Dean Sysman
(CEO & Co-Founder)They worked as a team leader for the Israel Defence Force. They have a passion for startups and act as an investor in a list of cyber tech companies and sits on the board of Forbes Technology Council.
Ofri Shur
(CTO & Co-Founder)They also worked for the Israel Defence Force before moving into cyber security at Kay Hut.
Avidor Bartov
(CPO & Co-Founder)They also worked for the Israel Defence Force prior to co-founding Axonius. They act as an insider to YL ventures supporting Israeli entrepreneurs.
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