Senior Product Strategy & Operations Analyst, Salesforce

• Bachelor’s degree in Computer Science, Information Security, or a related field. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• 3–5 years of experience in Product Strategy, BizOps, Consulting, Pricing, Sales Strategy or Finance (SaaS experience strongly preferred)
• Ability to manage end-to-end work streams and apply structure to complex, ambiguous problems
• Strong analytical and modeling skills, with the ability to connect data to strategic recommendations
• Excellent communication skills — able to distill complex findings for senior audiences
• Proactive, self-motivated, and able to work independently
• Strong interpersonal skills and a collaborative approach
• A proactive, curious mindset and comfort working in ambiguous, fast-paced environments

Desirable

• We’re looking for a Senior Analyst to join this high-impact team as a strategic and analytical thought partner to Slack’s Product leaders
• In this role, you’ll collaborate directly with PMs to evaluate opportunities, shape product strategy, and connect insights to business outcomes — while also contributing to Slack’s broader pricing and monetization strategy
• You’ll sit at the intersection of product development, strategy, and business performance, using data and structured thinking to influence Slack’s roadmap and commercial decisions
• This role offers exposure to senior leaders across Slack’s Product, Finance, and GTM organizations, with real impact on how Slack grows and goes to market
• Act as a go-to business partner to PMs — helping shape product strategy, define success metrics, and size opportunities
• Provide strategic insight into product performance and adoption, highlighting trends, risks, and opportunities
• Support roadmap planning and visibility — partnering with PMs to organize roadmap artifacts and ensure alignment between product priorities, business goals, and pricing/launch timelines
• Partner with PMs, Product Marketing, and GTM teams to evaluate and support new product launches — ensuring pricing, packaging, readiness, and market positioning are aligned
• Lead analyses for new and existing Slack products — assessing competitive landscape, TAM, margin, and monetization tradeoffs
• Synthesize pricing options, tradeoffs, and recommendations into executive-ready presentations and present them to decision-makers (P&P Council, PDE leadership, executives)
• Support the Pricing & Packaging Council, helping define Slack’s product tiers, SKUs, and monetization frameworks
• Build business cases and models that guide roadmap, pricing, and investment decisions
• Partner with Data Science to ensure we have the right metrics, dashboards, and instrumentation to track product performance
• Lead analysis for Strategy & Insights Reviews, synthesizing business, product, and customer data into clear recommendations for leadership
• Collaborate cross-functionally with Finance, GTM Strategy, and Product Operations to connect data signals to strategic decisions