Customer Success Manager, Tiger Data

Strategic, Europe

Salary not provided

Stock options available

Salesforce

Hubspot

Outreach

Junior and Mid level

Remote from Spain

Building the new standard for data infrastructure, built on PostgreSQL, designed for the future

Job no longer available

Building the new standard for data infrastructure, built on PostgreSQL, designed for the future

101-200 employees

B2BArtificial IntelligenceEnterpriseSaaSData IntegrationData Analysis

Job no longer available

Salary not provided

Stock options available

Salesforce

Hubspot

Outreach

Junior and Mid level

Remote from Spain

101-200 employees

B2BArtificial IntelligenceEnterpriseSaaSData IntegrationData Analysis

Company mission

TigerData is the fastest PostgreSQL platform for real-time, analytical, and agentic applications.

Job

Company

Role

Who you are

2-4 years of experience in a Customer Success, Onboarding, account/relationship Management, or similar role at a Saas Company
Experience working with technical products is a plus
Salesforce, Outreach, and Hubspot experience is a plus
Experience collaborating with your internal Sales and/or support team to understand client needs and communicate product feedback
Experience building and maintaining relationships, while working to mitigate churn and drive adoption and renewals
Exceptional communication skills, highly organized, collaborative, and detail-oriented
Empathetic, positive attitude with a desire to help our customers reach their goals: you’re passionate about making our customers look good!
Results-driven mentality, with a bias for speed and action
Ability to work well independently and remotely
You are located in Spain or Portugal

What the job involves

As a Customer Success Manager, you will partner with our strategic and commercial account customers to drive Timescale adoption and retention by engaging customers and advocating on their behalf, as well as demonstrate ongoing value customized for customers’ needs
This critical function is responsible for onboarding new customers, driving ongoing adoption, and ensuring long-term success and expansion
You will act as the “face” of Timescale to our customers, with your days spent uncovering new ways to help them do amazing things with technology and continue on their time-series journey
Drive conversion, feature adoption, retention, and expansion among our most valuable customers by understanding their business needs, defining success criteria, and helping them achieve their goals
Develop a communication cadence with customers to stay in-the-know about adoption trends, sentiment, and overall account health
Uncovering opportunities for deeper engagement expansion opportunities
Motivate customers to act as Timescale advocates (e.g., securing testimonials, case studies, and other references)
Collaborate closely with cross-functional teams to support trial customers, conversions, and expansion opportunities (e.g., engineering, product, marketing, etc.)
Act as the voice of the customer to provide actionable feedback to the other teams regarding product and service improvements
Work with accounts of all sizes, from our largest customers to up-and-coming startups

Our take

Timescale helps developers and businesses manage and analyze big data sets that power large-scale operations. It offers this through its own open-source time-series SQL database which, unlike many competitors, is built with PostgreSQL.

The product’s broad client applications include finance, logistics, and space. It serves hundreds of customers, with tens of thousands of other organizations using the TimescaleDB platform in the community (including companies like IBM, Microsoft, Pfizer, and Samsung, among others.)

Timescale has also landed substantial funding, becoming a Unicorn back in 2022. This all signifies the value that Timescale's platform provides. The company continues to grow, investing across product, engineering, and R&D, as well as broadening its efforts in serving the Timescale community.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

-2% employee growth in 12 months

Glassdoor (3.9)

Company

Funding (last 2 of 6 rounds)

Feb 2022

$110m

SERIES C

May 2021

$40m

SERIES B

Total funding: $184.8m

Company benefits

Flexible PTO & family leave
Professional development & educational benefits
Summer Fridays off in August
Fully remote work from anywhere
Stock options
Monthly WiFi stipend

Company HQ

Midtown East, New York, NY

Leadership

Ajay Kulkarni

(Co-Founder & CEO)

Previous CEO and Co-Founder of computer software company Sensobi, and worked in product at GroupMe/Skyprosoft.

Michael Freedman

(Co-Founder & CTO)

Previous Research Assistant at multiple universities, including Berkeley and Stanford University. Co-founded Illuminics Systems, which was later acquired by Neustar. Current Advisor to Blockstack and Professor of Computer Science at Princeton University.

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