Customer Success Associate, Narmi
$80-100k
+ Equity option grant & eligible for performance-based cash and equity bonuses
Digital banking APIs for financial institutions
Posted today
Digital banking APIs for financial institutions
101-200 employees
Posted today
$80-100k
+ Equity option grant & eligible for performance-based cash and equity bonuses
101-200 employees
Company mission
To make world-class digital banking experiences accessible to everyone.
Role
Who you are
- 3+ years of experience in client management, customer success, or product management
- Comfort interacting with both internal and external stakeholders, while retaining a focus on executing for Narmi’s customers
- Outstanding communication skills; with comfort presenting to and influencing a range of stakeholders at large enterprise organizations
- Excellent organizational skills, attention to detail, and the ability to balance multiple tasks and projects simultaneously
- Experience working in a high growth environment and dealing with ambiguity
- Ability to prioritize tasks to ensure customers’ objectives are met
- Strong interest in B2B FinTech or prior experience in digital banking/digital account opening
- Experience working with financial institutions in a digital capacity is desirable
- A proactive, roll-up-your sleeves approach to accomplishing tasks
- An extremely high level of honesty, empathy and integrity
What the job involves
- The General Management team is responsible for managing our relationships with financial institutions across their implementations, go-live processes, and in perpetuity thereafter
- Customers are the lifeblood of Narmi, and our team is filled with product-obsessed colleagues looking to delight customers throughout the Narmi customer journey. Our team puts customers at the heart of everything we do and is always looking for ways to maximize the value of their relationships with Narmi
- Support the General Manager in overseeing customer relationships
- Assist with strategic planning to deepen existing customer relationships
- Coordinate process improvements across product, engineering, operations and sales
- Act as the customer’s champion at Narmi and approach the role with an execution-first mentality
- Work cross functionally as part of a pod to ensure that the customer is delighted with the implementations process and post go-live experience
- Meet with customers to understand their biggest pain points and develop relationships with internal and external stakeholders
- Help manage upsell processes and procedures
- Assist with Narmi’s monthly release process and manage communication with customers
- Troubleshoot customer issues and ensure speedy resolution
- Work with internal partners to translate customer feedback into specific product requirements and enhancements
Our take
The digitization of the banking world, led by the likes of Monzo, Wise and N26 and adopted by legacy banks threatens to leave smaller institutions behind. With over half of Americans doing most of their banking online, and just under half of the banking market share held by banks outside the top 15, Narmi is allowing its clients to close this gap.
Narmi provides cloud-based technology to credit unions, regional and community banks, allowing them to provide secure digital onboarding and e-banking to consumers and small businesses. Today, financial institutions with billions of dollars in deposits use Narmi to increase profitability, deposits, and accounts.
The company has decided to target the grassroots with whom local banks are more popular, particularly older customers who have only recently turned to digital banking. This approach has won it the confidence of Greycroft, NEA and Picus Capital who co-led its 2022 Series B funding round, and Narmi is using these funds to continue its impressive growth through a number of high-profile partnerships with the likes of Treasury Prime and First Bank.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
43% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2022
$35m
SERIES B
Feb 2021
$20.4m
SERIES A
Total funding: $55.5m
Company benefits
- 401K matching
- Medical, dental, & vision insurance
- Student loan repayment assistance
- Family planning
- Volunteering time off
- Learning and development stipend
- Fitness & extra-curricular credits
- Commuter benefits
- Work from home stipend
- Work from anywhere August
- Team events, happy hours, & celebrations
Company HQ
NoMad, New York, NY
Leadership
Chris Griffin
(Co-founder)Studied Finance and Operations at Georgetown. Worked as a Summer Analyst at Barclays and founded Undergrad Media whilst still a student. Joined Barclays's Equity Finance Trading division, and then moved to its Equity Synthetic Trading team. Co-founded Narmi in 2016.
Nikhil Lakhanpal
(Co-founder)Studied Finance and Accounting at Georgetown. Spent 3 years at Citi as an Investment Banker before co-founding Narmi.
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