Regional Account Manager, Platform Science
More information about location
Telematics & trucking fleet management platform
Be an early applicant
Telematics & trucking fleet management platform
501-1000 employees
Be an early applicant
More information about location
501-1000 employees
Company mission
To modernize enterprise trucking fleets to meet changing regulatory and consumer demands.
Role
Who you are
- Bachelor’s degree, preferably in a technical discipline
- 5+ years equivalent industry experience in customer success, implementation, change management, continuous improvement, or similar customer facing role
- Ability to learn and stay current on the Platform Science product suite and transportation industry direction
- Strong knowledge of DOT/FMCSA Regulations
- Familiar with Transportation Management System (TMS) products (i.e. TMW, McCleod, ICC, etc.) and route management or distribution software
- Demonstrated experience guiding customers with confidence and integrity
- Excellent planning, organization, and implementation skills
- Strong interest and passion for coaching and mentoring others
- Ability to communicate complex ideas effectively to senior leadership, both verbally and in writing
- Proven experience of understanding, organizing and facilitating through customer requests and concerns
- Proficiency with Salesforce is a plus
What the job involves
- As an Enterprise Account Manager, you will help implement, manage and grow the Platform Science relationship at various enterprise level accounts across the country
- You will engage with all levels of management while fulfilling a trusted advisor role configuring, training, and integrating our products into the customer’s environment
- The work will require technical and functional knowledge of Platform Science products and services, as well as the ability to understand the business needs and capabilities of our customers
- You'll serve as a trusted advisor and main point of contact leveraging Platform Science technology to solve business challenges
- Act as a trusted advisor for assigned customer accounts and main touchpoint with various Platform Science customers throughout the post-sales customer lifecycle
- Responsible for implementation and long-term account management working across multiple customer teams and with Platform Science Sales, Product Management, Support, and Executive Leadership
- Own the Sr. Mgmt. level relationships at each assigned customer account
- Drive customer adoption of Platform Science solutions while ensuring long-term retention
- Work with internal teams sharing customer experiences to help drive product roadmaps
- Strong verbal and written communication skills including strong technical skills with experience documenting requirements, issues and outcomes
- Mentor and train our top customers with a deep desire to help them reach their business goals
- Monitor and identify customer health and utilization trends, provide recommendations based on risk and customers’ business needs
- Identify renewal risk and collaborate with internal teams to remediate and ensure successful renewal
- Effectively manage multiple projects and deadlines at the same time
- Communicate new solutions and innovation roadmap during Quarterly Business Reviews with your customers
- If you enjoy working with new technologies, being challenged with new problems, interacting with some of the biggest Transportation & Logistics companies in the US, and helping innovate an industry, then you’ll love working at Platform Science
Our take
The American commercial fleet industry is experiencing some innovative changes, with tech startups aiming to resolve historic inefficiencies in route setting and capacity loading. Trucks of the future will require additional solutions for software management, driver displays, and network connectivity.
Platform Science develops trucking connectivity solutions that unify many modern improvements into a single platform. While the company develops its own tools, its unique selling point is its customisable dashboard, which unifies existing software stacks to bring everything together as an all-in-one logistics freight control centre.
Platform Science's product is highly regarded for improving the driving experience and is in use by major fleets including Schneider, Western Express and Velocity. It has raised significant growth capital which will accelerate its product development, and in 2025 acquired Trimble's global transportation telematics business units to expand its connected vehicle application platform.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2024
$125m
LATE VC
Feb 2022
$115m
SERIES C
Total funding: $359.9m
Company benefits
- Medical, dental, and vision benefits (some plans for employees are 100% covered by Platform Science)
- Generous paid time off and company holidays
- 401k matching
- Investment in your professional growth in the company
- Wellness programs
- Life and disability insurance
- Six weeks of paid parental leave
Company HQ
University City, San Diego, CA
Leadership
Jack Kennedy
(CEO & Co-Founder)Jack served in the US Navy for 5 years before working at the Department of Defense and working in Management Consulting for HighPoint Associates. After roles at Fox Networks, News Corp, and Qualcomm, they founded Platform Science as CEO in January 2016.
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