Content and Community Manager, Monzo
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Digital-only bank platform and marketplace
Posted today
Digital-only bank platform and marketplace
1001+ employees
Posted today
+ Share options
More information about location
1001+ employees
Company mission
To build a new kind of bank that makes money work for everyone.
Role
Who you are
- We're looking for a passionate Content and Community Manager to join our team in Dublin!
- You get community — what it is and how to build it, and you can show us examples of where you’ve created an amazing community in a past role or roles
- You’re focused on the customer: you put them first and are fixated on improving their experience
- You know your way around analytics and metrics, and you use these to inform what you do
- You’re self-motivated, focused on executing well, and enjoy being hands-on
- You’re comfortable working in ambiguous circumstances and can make decisions with incomplete information
- You love thinking outside the box and coming up with new content to keep audiences engaged
What the job involves
- Reporting directly to our Marketing Lead for Ireland, you'll be right at the heart of the action as part of our Global Marketing Team
- Think of yourself as a key player in launching Monzo in Ireland, collaborating with the awesome folks in our EU Collective
- You'll be the one bringing our content to life across all the important Irish channels, working hand-in-hand with our fantastic Global social, creator, and community teams
- This role is all about connecting with our Irish community, creating content, and being the voice of our users
- You'll get to work on exciting projects and play a crucial role in launching and growing Monzo in Ireland
- Community Engagement: Dive right into the heart of our Monzo Ireland community! You'll be there to answer questions, solve any hiccups, and dream up fresh, fun ways to bring even more people into the Monzo family here
- Social Media star: You'll take the reins of our Monzo Ireland social channels, making them shine and helping our online presence grow
- Community Champion: Be the voice of our Irish community within Monzo! You'll share their feedback, make sure we stay laser-focused on our customers, and even help shape our product planning to make sure we're building what they really want
- Event Extraordinaire: Let's get together! You'll plan and host awesome meet-ups (both online and IRL) to build community vibes, spread the word about Monzo, and give our customers a chance to chat with us directly
- Content Calendar Guru: You'll be the mastermind behind our content calendar, making sure we're sharing super interesting and engaging stuff on our website, blog, and social media channels
- Always Exploring: Keep your ears open and your eyes peeled! You'll be constantly on the lookout for new and exciting ways to shout about Monzo in all the right places
Application process
- An initial conversation with a member of the Talent Acquisition team
- A take home assessment
- A call with the hiring manager
- A final round consisting of role specific and behavioural interviews
- This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible!
Our take
Monzo is a challenger bank that fully operates online and offers a full range of current, savings, business accounts, and more. The speed of the challenger banks to provide a great experience has been impressive, and the number of competitors appearing has proven the consumer desire for innovation.
Monzo remains one of the popular online banks, with more than 6 million active users. The company faces competition from more traditional banks, such as Goldman Sachs and JP Morgan, which have launched their own digital banks. However, the new technologies that the company is built on enable it to expand quickly (with fewer issues) than the incumbent players' offerings.
With an increasing amount of people switching banks, the company's ever-expanding suite of banking and financial services (such as its buy-now-pay-later offering) has resulted in Monzo receiving the second-highest net switching gains among digital challenger banks (just behind Starling).
After setting U.S. expansion plans aside in 2020, the company launched in the U.S. market in early 2022, partnering with Sutton Bank to provide its U.S. accounts. After several years focused on narrowing its losses, Monzo hit profitability in the first two months of 2023. In the same year, 2 million new customers joined, tallying its customer base at 9 million in 2024.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 18 rounds)
May 2024
$190m
LATE VC
Mar 2024
$451.8m
LATE VC
Total funding: $1.9bn
Company benefits
- Yearly Salary Review + Proactive pay increases to reflect growing responsibilities + Share options
- Flexible working hours
- Work From Home Opportunities + we'll pay for any equipment you need to do your job
- 24 days holiday a year, plus bank holidays
- Paid sick leave for both physical & mental health + Health insurance via AXA or Vitality + Additional health insurance through Medicash
- Employee Assistance Programme
- Learning budget of £1,000 a year
- Aviva Pension Scheme + 4% Employer Contribution
- Paid maternity, paternity, adoption or shared parental leave (after 13 weeks of employment)
- 52 weeks of primary caregiver leave (6 months at 100% pay, 13 weeks at Statutory Maternity Pay, 13 weeks unpaid)
- 3 months of secondary caregiver leave at 100% pay
- Unum Life Insurance
- Access to fertility and family-forming health benefits via Fertifa
- Abellio Season Travel Tickets + Cycle-to-Work Scheme
Company HQ
City of London, London, UK
Leadership
TS Anil
(CEO)Also a Board Member at Accion. Previously Board Member at UK Finance, Global Head of Payments, Products & Platforms at Visa and was the Global Head of Retail Products at Standard Chartered Bank.
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