Vendor Onboarding Project Manager, Achievers
$81-96k
2-3 days a week in office
Recognition and rewards software for employees
Be an early applicant
Recognition and rewards software for employees
501-1000 employees
Be an early applicant
$81-96k
2-3 days a week in office
501-1000 employees
Company mission
To change the way the world works.
Role
Who you are
- 3+ years of experience in Project Management, Program Management, Operations, Technical Implementations, or related fields
- Experience managing complex cross-functional initiatives involving technical and business stakeholders
- Strong project planning, prioritization, and organizational skills
- Demonstrated ability to manage multiple projects simultaneously in a fast-paced environment
- Excellent stakeholder management and communication skills
- Strong analytical and problem-solving abilities with a continuous improvement mindset
- Experience working with project management tools such as Jira, Smartsheet, or similar
- Familiarity with APIs, SFTP, integrations, and software implementation lifecycles
- Experience developing scalable operational processes and documentation
- Bachelor's degree or equivalent experience preferred
- Experience within SaaS, Marketplace, Rewards, FinTech, or eCommerce environments is considered an asset
What the job involves
- The Vendor Onboarding Project Manager leads the successful onboarding and launch of new Marketplace vendors, ensuring seamless integration, operational readiness, and cross-functional alignment
- This role serves as the primary coordinator across Product, Engineering, Vendor Partnerships, Finance, Legal, Fulfillment, and Marketplace Operations to deliver vendor launches and expansions that enhance the Marketplace and customer experience
- In addition to project delivery, this role is responsible for continuously improving onboarding processes, identifying operational efficiencies, and developing scalable frameworks that accelerate vendor launches globally
- Project Leadership & Delivery:
- Lead end-to-end onboarding and launch activities for new and existing Marketplace vendors, post contract signature through launch
- Develop project plans, timelines, milestones, dependencies, and success criteria for API, SFTP, embedded, and manual integrations
- Manage multiple onboarding initiatives simultaneously while balancing competing priorities
- Proactively identify risks, dependencies, and blockers, developing mitigation plans to maintain project timelines
- Drive project governance through regular status updates, action tracking, and stakeholder accountability
- Cross-Functional Leadership:
- Act as the central point of coordination across Product, Engineering, Finance, Fulfillment, and Marketplace Operations
- Facilitate project meetings, decision-making, and issue resolution across technical and business teams
- Partner with vendors to coordinate technical requirements, launch readiness, testing, and operational processes
- Ensure all stakeholders understand project timelines, responsibilities, risks, and critical milestones
- Operational Excellence & Scalability:
- Continuously evaluate and improve vendor onboarding processes, documentation, and operational workflows
- Develop scalable onboarding frameworks, templates, governance, and best practices that reduce manual effort and improve launch efficiency
- Identify opportunities for automation, tooling enhancements, and process optimization
- Support onboarding metrics and reporting to measure launch efficiency and operational performance
- Documentation & Knowledge Management:
- Maintain accurate onboarding documentation, implementation guides, launch checklists, and process documentation
- Contribute to knowledge sharing across Marketplace Operations
- Ensure onboarding standards remain current as products, integrations, and operational processes evolve
- Success MeasuresA successful Vendor Onboarding Project Manager:
- Delivers vendor launches on time with minimal operational issues
- Builds strong relationships across technical and business teams
- Anticipates risks early and proactively drives solutions
- Creates scalable onboarding processes that improve efficiency over time
- Ensures a high-quality onboarding experience for both vendors and internal stakeholders
- Continuously improves operational frameworks, documentation, and governance
- Demonstrates systems thinking by understanding how onboarding decisions impact the broader Marketplace ecosystem
Our take
Employees with a strong sense of belonging are twice as likely to be engaged, productive, and resilient. Achievers' platform aims to foster this belonging while delivering smart work experiences, guiding organizations towards an employee-powered culture. The platform offers personalized, mobile-first experiences and AI-driven content to boost employee participation.
Achievers caters to organizations ranging from 500 employees to large Fortune 500 companies like Marriott, Deloitte, 3M, and Microsoft. Annually, Achievers' members share tens of millions of recognition and celebration moments, highlighting its popularity and effectiveness. Continuous product enhancement is essential for maintaining its market leadership.
In 2024, Achievers became available on Google Cloud Marketplace, enhancing its strategic partnership with Google Cloud. This expansion streamlines procurement and management for customers, providing a reliable, real-time global network that delivers an exceptional user experience and performance. Integrations with Google Chat and Gmail will ensure seamless recognition within the workflow, demonstrating Achievers' commitment to empowering employee appreciation and recognition.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Sep 2011
$24.5m
SERIES C
May 2009
$6.9m
SERIES B
Total funding: $39.4m
Company benefits
- Parental Leave Top-up 👶🏼
- Health Benefits and Life Insurance Coverage Upon Your First Day 🩺
- RRSP Matching 🙌🏼
- Flexible Vacation 🏖️
- Employee and Family Assistance Program 🤝🏽
- Full access to the LinkedIn Learning Library 👩💻
- Internal Mentorship Program 🎓
- Employee-Led Employee Resource Groups 👏🏼
- A beautiful office space located in Liberty Village, Toronto 🇨🇦
- Participation in our Points-based Employee Recognition Program ✨
- Opportunities for professional development and career growth 📈
Company HQ
King West Village, Toronto, ON
Leadership
Scott Landers
(CEO)Before joining Achievers, he was on the Board of Directors at Bridgeline Digital and was the Chairman & CEO of Harver. He is currently also a Member of the Board of Directors at the Centre for Women & Enterprise.
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