Technical Success Manager, CircleCI
Growth
$78-97k
Salary applicable to US candidates and may vary in further locations
2-3 days a week in office
Continuous integration and deployment services
Open for applications
Continuous integration and deployment services
201-500 employees
Open for applications
$78-97k
Salary applicable to US candidates and may vary in further locations
2-3 days a week in office
201-500 employees
Company mission
To manage change so software teams can innovate faster, empowering technology-driven organizations to do their best work – and making engineering teams more productive and innovative.
Role
Who you are
- This role is a perfect role for someone with technical expertise who loves applying their critical thinking skills to help customers solve problems, accelerate customer value, and contribute to finding new ways to drive CircleCI adoption through scalable efforts!
- This person has strong technical proficiency, loves talking to customers, and wants to think strategically with a one-to-many mindset
- Experience: Usually requires 2-5 years of experience in technical support, technical success management, or customer-facing technical roles within the software or technology industry
- Qualifications: Strong technical expertise in CI/CD practices, software development workflows, cloud technologies, and DevOps methodologies
- Technical Acumen: Ability to translate business challenges into technical solutions and effectively communicate technology value propositions
- Experience: 4+ years of experience in B2B sales, customer success, technical support or account management in customer-facing roles
- Communication Skills: Exceptional written and verbal communication skills, coupled with strong presentation abilities
- Innovative Thinking: Growth-oriented mindset, intellectual curiosity, and a proactive approach to driving customer dedication and adoption
- Tool Proficiency: Proficiency in tools such as Zendesk, Hubspot, Vitally, and Mode, along with the ability to navigate multiple systems and conduct insightful data analysis
- Performance Track Record: Demonstrated ability to consistently surpass revenue growth and retention targets
- Emotional Intelligence: High emotional intelligence, problem-solving skills, and a commitment to delivering exceptional customer satisfaction
- Technical Proficiency: Proficiency in Git and GitHub is a requirement, with previous exposure to CI/CD or DevOps tools considered an advantage
What the job involves
- We are looking for an outstanding Growth Technical Success Manager, to join the Customer Success Team who will lead the success and growth of our largest segment of customers
- They will join a team of Growth Technical Success Managers who are responsible for the entire growth segment of customers ranging in industries and deployment types with strategic, focused efforts on developing a deep understanding of the segment's unique business challenges and ensuring their investment in our products is providing relevant business impact for them
- Customer Success at CircleCI plays a pivotal role with our customers. The team ensures our customers are getting value from our platform, and identifying ways we can help a customer solve business problems. You'll nurture and grow our portfolio of clients and act as a trusted advisor and ambassador for CircleCI
- In terms of growth, we truly believe in the continued development of each new hire. In joining this team, you'll take part in a community that believes in development and promotion from within and as a rapidly growing business, there are a lot of opportunities for progression
- Strategic Customer Management: Employing a strategic approach towards growth customers by providing top-tier technical support
- Optimization Strategies: Delving deep into customer usage of CircleCI to offer optimization insights and best practices, enabling customers to maximize the value they derive from our platform
- Program Development: Working closely with the rest of the growth team based on customer requests, to develop digital programs that enhance customer retention and drive growth
- Value Acceleration: Facilitating value delivery, support, and outcomes for our annual customers through digital programs, office hours, and Zendesk, ensuring customer success at every touchpoint
- Education and Engagement: Educating customers on new and existing features, strategizing to optimize product utility, and sharing unique product insights and best practices through engaging platforms like Zoom calls
- Content Development: Creating technical educational content in the form of videos and emails to scale customer success initiatives, enriching the customer experience at scale
- Cross-functional Collaboration: Partnering with different teams to mitigate churn risks, tailor notifications to meet customers' specific requirements, and convey valuable customer feedback to the product team
Our take
Engineering has seen the rise of agile, containerisation and DevOps over the last few years. As a result, the idea of continuous integration and continuous delivery (CI/CD) has grown to be an important part of the engineering space. CircleCI is one company that taps into this field, offering a lightweight and open service.
There are now a lot more companies that have a culture of continuous delivery. CircleCI specifically helps automate all the steps that occur between the time developers make changes to the code and when the application gets in front of the customer. The company has a strong tailwind from this macro trend and their product is loved by engineers, putting them in a strong place to build a strong business.
Services in the sector have grown constricted and cost-heavy, but in 2022, CircleCI debuted a free tier service for engineering teams in a move away from this. By offering flexibility across an increased number of major platforms, including Docker, Windows, and MacOS, the company works towards its ultimate aim to empower technology-driven organisations.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
May 2021
$100m
SERIES F
Apr 2020
$100m
SERIES E
Total funding: $315m
Company benefits
- Remote-first company
- Home office stipend
- Unlimited PTO
- Generous parental leave
- Health benefits that can cover employees and dependents up to 100%
- Quarterly wellness days, a free Calm subscription, wellness reimbursement, and Cleo for new parents
- Opportunities to learn new skills, including project-based learning and presentations from our colleagues
- Udemy for on-demand learning, and an annual stipend for personal development outside of CircleCI
Company HQ
The East Cut, San Francisco, CA
Leadership
Jim Rose
(CEO)Joined CircleCI as COO. Serial entrepreneur, founding Distiller (acquired by CircleCI) and Copious.
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