Customer Service Representative, Sidecar Health
Member Care
The current expected hourly rate for this position is $17.00-$19.00
Digital health insurance platform
Be an early applicant
Digital health insurance platform
201-500 employees
Be an early applicant
The current expected hourly rate for this position is $17.00-$19.00
201-500 employees
Company mission
To make healthcare affordable.
Role
Who you are
- Adaptable and resilient - you thrive in a fast-moving, ever-changing startup environment
- People-first communicator - you listen with empathy, connect easily, and meet members where they are
- Clear and confident in both written and spoken communication, with the ability to answer questions in the moment
- Detail-oriented problem solver - you spot the small things and think creatively to help members navigate their plans
- Education: High school diploma or equivalent required; bachelor’s degree preferred
- Bilingual in English and Spanish (preferred)
- Experience in healthcare or insurance (preferred)
What the job involves
- Our Member Care team is at the forefront of our business
- Their role is easily the most important: supporting our members on their healthcare journeys
- We're growing our team and looking for warm, passionate people to join us and help deliver the best experience in healthcare
- Your job will be to help our members - to answer their questions, help them solve problems, and ensure they have access to the care they need
- As a startup, there is no shortage of opportunities, responsibilities, and growth!
- You'll work alongside a dynamic team that is disrupting the healthcare industry and having a positive and meaningful impact on our members' lives every day
- Handle inbound calls and chat boxes from our members in regard to Sidecar Health’s products and services
- Provide excellent customer service in a timely and positive manner
- Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience
- Handle issues and complaints where appropriate
- Maintain policies and standard operation procedures
Our take
Sidecar Health’s insurtech platform allows users to tailor their own flexible healthcare plans based on their individual needs and budget. One of its main advantages outside of its flexibility is how the company doesn't use its own dedicated network of doctors, allowing the customer to see whomever they like while negating its own need to build nationwide networks.
On top of this it allows users to search and compare local health providers, and pay directly for care through its own payment card, often at a discount to what legacy insurance providers charge. Sidecar’s offering allows for better flexibility, more transparency and fewer financial burdens for unnecessary coverage areas.
The company has garnered plenty of praise, and financial backing, for its consumer-centric approach - and its latest raise positions Sidecar Health as a major disruptor in the market. That said, future growth will depend on how well it can expand its nationwide footprint, take on the legacy healthcare providers and work its way into employer and government-sponsored plans.
Steph
Company Specialist at Welcome to the Jungle
Insights
-28% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2024
$165m
SERIES D
Jan 2021
$125m
SERIES C
Total funding: $328m
Company benefits
- Comprehensive Medical, Dental, and Vision benefits
- Paid vacation and company holidays
- Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S
Company HQ
El Segundo, CA
Leadership
Patrick Quigley
(Co-Founder & CEO)Having worked at BEA Systems and QuinnStreet for a combined 8 years, they took an MBA at Wharton. They also served as CEO of Healthplans.com and Katch.
Veronica Osetinsky
(Co-Founder & COO)They studied at UCB before working at Bank of America and Paramax Capital. They worked at Quinstreet and Katch for 8 years prior to co-founding Sidecar Health.
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