Customer Success Manager, MineHub
Supply chain platform for metals & mining
Be an early applicant
Supply chain platform for metals & mining
21-100 employees
Be an early applicant
21-100 employees
Company mission
To connect buyers, sellers and financiers within physical commodities supply chains in a digitally integrated workflow powered by data that is useable, shareable, verifiable and unforgeable.
Role
Who you are
- We're looking for a Customer Success Manager, fluent in Spanish, who's comfortable working with both enterprise and medium-size clients
- Fluent Spanish (native or professional-level) and strong professional English. You'll work daily with Spanish-speaking enterprise clients and collaborate with our English-speaking global team
- Comfortable with technical topics. You don't need to be an engineer, but you do need to get into the detail on data automations and logistics workflows, and explain them with confidence to both a customer's key decision-makers and the teams using the product day-to-day
- Experience managing large, complex, enterprise-level accounts, including multiple stakeholders and multi-phase rollouts
- You go above and beyond for your customers. You make sure users are delighted with our products, and you motivate others internally to deliver what customers need
- You're a self-starter who embraces ambiguity. The right solution isn't always clear at the outset; you're happy iterating through ideas to find it
- You can build relationships at multiple levels of an organization, navigating between the strategic buyers who choose MineHub and the day-to-day users across the company
- You're solution-oriented. You seek to understand the problem a customer is trying to solve and propose options that address the root cause using our products and services
- You can project-manage, balancing proactive and reactive work across multiple customers, and coordinating internally and externally to hit your goals
What the job involves
- You'll be responsible for creating transformative, long-term success for our customers as they adopt MineHub’s products across their organization. We're a small team, so you'll often work independently, understanding a customer's business and technical problems and making them successful on our platform. The role is highly cross-functional: you'll collaborate across CS, Product, Engineering, and Sales
- Own all customer-facing aspects of new implementations for major enterprise accounts — from onboarding and configuration to go-live and beyond — coordinating multiple stakeholders across procurement, operations, and IT
- Set goals and priorities together with your customers, then build and execute the plans needed to achieve those outcomes
- Help customers and individual users get the most from our products and features: removing friction, improving productivity, and increasing satisfaction
- Introduce new features and solutions to customers, and channel their feedback back to Product on what's working and what isn't
- Grow revenue from your accounts by identifying upsell opportunities, and protect revenue by reducing churn risk through an outstanding customer experience. (This is not a quota-carrying role.)
- Advocate for your customers internally: driving product improvements, delivering on feature commitments, developing case studies, and helping eliminate bugs
Our take
MineHub is bringing the digitization of supply chains, that had been sweeping across sectors, to the as-yet-underserved metals and mining industry. The ultimate idea behind its offering is to be a one-stop shop for businesses in the field, delivering real-time visibility, automation of critical functions, revenue optimization, and many other capabilities.
With many businesses in the sector still relying on pen and paper for this side of their operations, there is definitely room for a shake-up. With MineHub, users can transform their complex commodity transactions into a real-time experience for customers and suppliers, with the ability to turn high-value data that was previously hidden in manual processes into actionable intelligence, as well as streamline old, inefficient workflows.
MineHub's 2023 acquisition of Waybridge, another big name in the field, has cemented it as a leader in the space. In 2025, a warrant incentive programme was funded to accelerate strategic and commercial projects. On top of this, it continues its expansion through contracts with global mining companies and has launched predictive AI-powered shipment tracking to make its platform more precise.
Freddie
Company Specialist at Welcome to the Jungle
Company
Company HQ
Mission, BC
Leadership
Andrea Aranguren
(CEO)Co-founded Waybridge Technologies, that was acquired by MineHub in 2023. Former VP of Operations for commodities at Goldman Sachs. Key figure in the product development for an AI-based commodities document digitization and inventory reconciliation platform when at IHS Markit.
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