Client Success Manager, Indeed Flex
$49-70k
+ Performance-based bonus & Short Term Incentive Plan
4 days a week in office
Flexible technology based staffing platform
Posted today
Flexible technology based staffing platform
201-500 employees
Posted today
$49-70k
+ Performance-based bonus & Short Term Incentive Plan
4 days a week in office
201-500 employees
Company mission
To unlock a world where access to work and workers is frictionless.
Role
Who you are
- One year of account management experience, preferably in the Staffing, Recruitment, and/or RPO domain
- Driven to exceed expectations on growth and satisfaction targets
- Highly proficient with Salesforce or similar CRM system
- Exceptional interpersonal skills to collaborate and communicate effectively with relevant internal and external stakeholders at all levels of the organization
- High-level of technical acumen and proficiency to learn and utilize new software and technologies quickly to continuously evolve and improve our tech-driven advantage
- High-level of analytical and critical thinking skills with a strong drive to investigate, analyze, and resolve simple and complex problems
- Strong organizational and time management skills to manage multiple priorities and meet conflicting deadlines with minimal direct supervision
- A commitment to driving the Indeed Flex mission: to help people get jobs, instantly
- You’re a great communicator and highly collaborative. We’re best when we all pull in the same direction
- You don’t mind doing the work, whatever it is - you can see the impact at the end and you’re in it for the long haul
- Data is your heart and soul - you know you need it to drive you in the right direction
- You’re proactive and always willing to learn
- You can navigate the ambiguity and high levels of autonomy in a scale up environment - you know what we’re about and you want to be a part of it
What the job involves
- The primary purpose of this position is to manage the ongoing client relationships for Indeed Flex and function as a liaison between our divisions and contracted clients when needed
- This position provides account management for key clients in line with agreed contracts and KPIs to provide strategic, unbiased, and objective advisory services that assist clients in improving recruitment processes, productivity, and overall performance
- Proactively manage the client, ensuring compliance with contractual KPIs
- Provide support for booking inquiries, training, reporting, checking in staff, and consulting with the client and Indeed Flex
- Manage stakeholder relationships; bring on operations managers together on a regular basis and chair face-to-face review meetings
- Study client’s business functions - gather information, evaluate output requirements and formats
- Design modifications to enhance current practices
- Research and analyze data, present recommendations to our clients, and set a schedule for implementing improvements
- Ensure clients maximize the use of our platform and use it correctly
- Collaborate with marketing and onboarding on behalf of the client and ensure recruitment plans are in place and on track
- Provide support outside of standard business hours as required to meet customer needs
- Ensure operations team manages all day-to-day operations, consulting with client, Flexer support, jobseeker team, partnership team, and other internal stakeholders
- Contribute to business development through the growth of existing account in new lines of business
- Develop account plan for assigned accounts that will form the basis of value-driven sales growth
- Performs miscellaneous duties as assigned
Our take
Approximately one-third of the UK workforce works part-time, and interest in part-time and flexible work is forecasted to continue as the economy recovers and people seek work opportunities that fit their priorities.
Syft, a UK-based online recruiting platform for the hospitality, events and light industrial sectors, was acquired by Indeed in 2019. The company introduced the Indeed Flex brand to incorporate workforce management, VMS and a fully managed service for employers’ flexible and part-time recruitment and staffing needs.
Indeed Flex has been well-served by its laser-sharp focus on flexible workers, and its connection to Indeed has lent the company valuable credibility. It will need to continue to attract top part-time talent to ensure its continued success.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Employee endorsements
People of all backgrounds are welcomed
"A very diverse workforce, there are people from different backgrounds and cultures at all levels of the company where everyone can be a true self..."
Company benefits
- Unique bonus structure for every employee - based on performance
- 25 Days PTO (Prorated) + Birthday Day Off
- Regular team building events
- Short Term Incentive Plan (STIP)
- Onsite Fitness Center w/ Showers
- Chef-prepared breakfast and lunch provided daily
- Onsite Complimentary Cafe & Juice Bar, Free Snacks & Beverages
- Free Covered Parking
- Medical, Dental, Vision, 401k
Company HQ
Farringdon, London, UK
Salary benchmarks
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Diversity, Equity & Inclusion at Indeed Flex
- We have a variety of Employee Resource Groups to celebrate a culture of inclusiveness
- We partner with various professional networking groups to find, attract, and mentor talent from underrepresented groups
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