Forward Deployed Engineer, C3.ai
$112-142k
+ Equity
Enterprise AI application development platform
Job no longer available
Enterprise AI application development platform
1001+ employees
Job no longer available
$112-142k
+ Equity
1001+ employees
Company mission
C3's mission is to help industry leaders leverage enterprise AI at an unprecedented scale to thrive in the digital era.
Role
Who you are
- A qualified candidate should have application development experience, strong mentorship expertise, and must demonstrate an interest in advancing their career in application development, machine learning, data integration, and consulting
- Bachelor’s degree required
- 2+ years of experience (6+ for a Senior Forward Deployed Engineer) in software application development
- Software product support experience
- JavaScript expertise
- Proficient with test automation tools
- Proven experience in cross-organizational collaboration
- Proven ability to work effectively in a dynamic, fast-paced environment
Desirable
- Consulting expertise
- Advanced degree
What the job involves
- C3 AI is seeking a highly qualified Forward Deployed Engineer to join the C3 AI Support team
- A Forward Deployed Engineer is a C3 AI product expert skilled in providing exemplary support for C3 AI products
- This role will require engagement with customers to accurately assess the cause of the customer inquiry, set customer expectations regarding C3 AI’s approach to address customer concerns, and identify and implement the required application or C3 AI Platform changes to successfully resolve each customer’s product or support-related issue
- Become an expert in the C3 AI platform, C3 AI Tools, and C3 AI applications to enable and assist C3 AI customers to build their own applications
- Perform debugging, troubleshooting, modifications and unit testing of applications and solutions
- Assess and prioritize customer product change requests and validate in advance of customer upgrades
- Research problems thoroughly and clearly characterize customer and partner reported issues
- Contribute to the evolution of the C3 AI customer support organization with industry best practices and tools to support improving customer support experiences
- Demonstrate a consistently high level of professionalism and courteousness in all customer, partner and internal interactions
- Work professionally with Product, Engineering, Operations, and Customer Service teams to implement, validate, and document solutions when necessary
- Assist in planning and validation of C3 AI product releases
Our take
C3.ai is a leading enterprise AI software provider for accelerating digital transformation. C3.ai delivers a comprehensive and proven set of capabilities for rapidly developing, deploying, and operating large scale AI, predictive analytics, and IoT applications for any enterprise value chain in any industry.
At the core of the C3 AI Suite is a powerful model-driven AI architecture that dramatically enhances the productivity of data scientists and application developers while future-proofing applications against underlying IT evolution. The C3 AI Suite is supposed to be 10 to 100x faster and more reliable than other solutions or DIY approaches, enabling robust delivery of production applications with less code and cost.
The C3 AI Suite seamlessly works with existing data storage, sources, tools, and infrastructure investment, while flexibly operating in a private, hybrid cloud, or multi-cloud environment. Having incorporated OpenAI's ChatGPT and other AI software from Google and academia in its enterprise search product, investors are anticipating a huge surge in business for this innovative company.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2018
$100m
SERIES F
Mar 2017
$11m
SERIES E
Total funding: $221.8m
Company benefits
- Paid Parental Time Off: For US employees, mothers are eligible for up to a total of 10 to 12 weeks of paid parental time off with your newborn. All parents, including those adopting children, are eligible to take up to a total of 4 weeks of paid parental time off
- Hybrid Work: C3 AI employees may choose to work from home and office
- Advanced Degrees: Lifelong learning is a part of C3 AI. That’s why we will cover the total cost for employees to earn a master’s degree in computer science online. Those who complete the degree get three more big perks—a $25,000 cash bonus, a guaranteed 15% raise and a stock grant
- Continuous Education: C3 AI holds monthly employee training sessions as well as weekly lunch-and-learns. C3 AI also encourages further education by offering bonuses for the successful completion of select online courses
- Relax and recharge: In the United States, C3 AI offers 15 days of paid time off every year. As your tenure with the company grows so does your paid time off! C3 AI also offers 10 paid public holidays around which you can build your vacation leave
- Health Coverage: C3 AI offers competitive coverage. Our program includes medical, dental, and vision
- Equity: Restricted stock units are granted to all full-time C3 AI employees
- Free gym membership: To help keep you at the top of your game, C3 AI offers employees a free gym membership at our state-of-the-art fitness facility
- Catered lunches daily: C3 AI provides a fully stocked snack area and beverage refrigerator that contains everything from energy drinks to sodas and iced tea. Every day C3 AI provides a catered, gourmet lunch so that the team can relax together and share ideas
- Commuter check program: C3 AI offers tax saving commuter benefits program
- Travel assistance: Employees are provided global health insurance while traveling for business
- Ping-pong and pool tables: C3 AI has been known to host ping-pong and pool tournaments, allowing you to step away from the monitor. This is the perfect opportunity to enjoy coworkers while hitting a white ball at them
- Friday happy hour: Relax and unwind at the end of the week at C3’s weekly Friday Happy Hour. Enjoy good food, good drinks and great company at our office
- Flexible spending accounts: C3 AI offers both Health Care and Dependent Care Flexible Spending Accounts. Both accounts enable you to pay for essential health and wellness before you pay taxes on it
- Life insurance: C3 AI offers short term / long term disability, life insurance and AD&D insurance
- Additional leave benefits: C3 AI offers paid time off for bereavement and jury leave
- Continental breakfast: It’s the most important meal of the day. C3 AI offers breakfast five days a week, including oatmeal, cereal, fruit, and delicious coffee
- 401K: C3 AI offers fund options via Charles Schwab for retirement savings
Company HQ
Redwood City, CA
Leadership
Patricia House
(Co-Founder & Vice Chairman)Also a Board Member at The William and Flora Hewlett Foundation. Previously Marketing Director at Oracle for 3 years and Executive Vice President at Frame Technology for 4 years
Thomas Siebel
(Executive Chairman)Previously Senior Vice President at Oracle for 6 years and CEO of Gain Technology for 2 years
Salary benchmarks
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