Customer Success Manager, Cutover
$125-137.5k
OTE
$100-110k
BASE
+Stock Options
Collaborative automation platform
Open for applications
Collaborative automation platform
101-200 employees
Open for applications
$125-137.5k
OTE
$100-110k
BASE
+Stock Options
101-200 employees
Company mission
To enable enterprises to successfully manage their IT disaster recovery, cloud migration, and release strategies.
Role
Who you are
- You’ll have 2-4 years of experience in a financial services customer facing role; ideally, you’ll have spent much of your time working in a Consulting, Project Management or Delivery role
- You’ll have an entrepreneurial spirit with a high tolerance for customer ambiguity and technical complexity. Ability to be efficient with limited resources, and identify internal process gaps that you can help evolve and fix as Cutover scales
- You are comfortable to manage multiple client projects simultaneously, ensuring they are delivered on time, within scope, and with minimal risk. Can track and report on project progress, including key performance metrics and client feedback
- You’re technically adept, with experience using the tech-stack and tool-kit of a modern SaaS Customer Success or Consulting pro. You’re also keen to develop a strong knowledge of the Cutover platform and solutions
- You have a balanced approach to customers and you understand the dual role that you play: you work tirelessly to bring your customers to maximum Cutover license usage, value realization and achievement of their business objectives; while collaborating with your peers in Enablement, Delivery, and Sales to identify new opportunities, minimize churn risk and ensure continued growth within your accounts
- You have a clear credibility about you: you’re used to navigating large (often highly matrixed) enterprise organizations and building strong, trusting relationships across your customer base, from end-users to Senior Executives and everyone in between
- You’re skilled at running meaningful, data-informed Business Review processes with Enterprise clients; you’re equally comfortable getting into the weeds in establishing detailed success plans as you are pitching high level change management strategies
- You’re a passionate Customer Advocate: you’re able to synthesize client feedback and deliver it to your internal teams in a way that resonates (product, engineering, UX, etc.) and you strive to be a thought leader in everything relating to best practice usage of the product(s) you work with
What the job involves
- We’re excited to grow our Customer Success team with some more energetic and growth-minded Customer Success talent
- From initial onboarding to ongoing adoption, our Customer Success Managers assist customers throughout their lifecycle, helping them unlock maximum value from our platform and services
- We have a keen focus on driving Monthly Active User (“MAU”) growth within our key accounts, as well as focusing on the overall account health by using a data driven approach to unlock value and resolve issues in a proactive manner
- Our Customer Success Managers bring energy, creativity and a strong sense of product evangelism to their day-to-day work
- We understand our customers’ strategy, vision and goals and - as trusted advisors - recommend solutions, enabling them to use the full power of the Cutover platform to bring vision to reality
Our take
Cutover has established itself as a global leader in the emerging field of work orchestration and observability, providing critical solutions across industries like telecommunications, pharmaceuticals, insurance, and energy. Its platform is trusted by organizations in these sectors to streamline complex workflows and improve visibility into their operations.
It enhances machine automation while ensuring the smooth operation of customer-facing activities. Its platform enables comprehensive planning, management, and analysis of complex work processes while facilitating virtual team collaboration - a growing and increasingly vital area for businesses.
Cutover offers to solve some of the most important challenges for enterprises such as migrating to a hybrid cloud model, wider digital transformation, automating and evolving operational resilience practices and managing ongoing tech change without failures.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Mar 2021
$35m
SERIES B
Nov 2019
$17m
SERIES A
Total funding: $54.6m
Company benefits
- Growth and development: We are committed to learning and development, and you will never be short of opportunities to enhance your knowledge and skills
- Work balance: We understand that work-life balance is more than just a nice-to-have. That’s why we are open to flexible working hours and remote working arrangements
- A dynamic, global team: At Cutover, you’ll be part of a supportive, friendly team of passionate, experienced people. The best teams do more than just work together, so you’ll have the opportunity to take part in exciting team activities and social events
- World-leading companies: Cutover’s customers include some of the world’s largest and most well-known organizations. Helping to deliver their requirements will hone your game and build your career credentials
- Excellent benefits: We offer a package of employee benefits to reward and look after our people. Helping you to stay happy and healthy is a key priority for us. We also want our team to feel a genuine sense of ownership in the work they do, so we offer share options as part of our full-time permanent compensation packages
Company values
- Lead with empathy & assume positive intent: Listen; Encourage; Be trustworthy
- Stay curious & enable others to succeed: Build Knowledge; Strive for Self Improvement; Enable others
Company HQ
London, UK
Articles
Leadership
Ky Nichol
(Co-Founder & CEO)They have an MBA from London Business School and worked at Pcubed for over 15 years prior to becoming Cutover's CEO.
Marcus Wildsmith
(Co-Founder & Chief Product Officer)Their background lies in Mechanical Engineering and along with Ky, worked at Pcubed for over 15 years prior to founding Cutover.
People progressing
Joined as the Enterprise Development Manager in Feb 2021. Seven months later they were promoted to Head of Business Development, and in August 2021 they became Head of Enterprise Development. As of January 2023, they hold the role of Enterprise Account Executive.
Joined as a Senior Engineer in mid-2021. Less than a year later they were promoted to Staff Engineer.
Salary benchmarks
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Diversity, Equity & Inclusion at Cutover
- We're keenly focused on building a well-resourced DEI approach.
- We promote diversity and inclusion throughout our entire hiring process from job descriptions through to our interview panels. Though diversity comes in many forms, so far we have concentrated on improving our interview processes and encouraging applications from as diverse an array of backgrounds as possible. For our technical roles this year, 38% of our new hires have been female, 14% of new hires were of black or African-American heritage and 14% of new hires were of Asian heritage.
- We are engaging with several different organizations to take on apprentices from a variety of backgrounds. Through this initiative, we will be taking on junior employees who have come through non-traditional routes into tech and we are excited to be mentoring and supporting them throughout their growth at Cutover.
- We still have work to do but we are always looking to improve and celebrate our continued successes in this field.
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