Account Manager, Lyft
Healthcare & Transit Partnerships
$60.8-76k
More information about location
3+ days a week in office
Ride sharing company
Be an early applicant
Ride sharing company
1001+ employees
Be an early applicant
$60.8-76k
More information about location
3+ days a week in office
1001+ employees
Company mission
To improve people’s lives with the world’s best transportation.
Role
Who you are
- 3+ years of successful sales, business development, or account management experience, with a proven track record of growing accounts and hitting quota
- Excellent written, verbal, and presentation skills — able to communicate clearly and adapt your message depending on the audience and situation
- High levels of sales persistence, work ethic, and creativity; comfortable running discovery conversations, qualifying opportunities, and following through to close
- Strong analytical curiosity — comfortable using data to understand account performance, identify trends, and surface opportunities
- Ability to understand and absorb new information quickly, particularly in complex or technical product environments
- Comfortable with change and ambiguity in a fast-moving environment; able to problem-solve and prioritize with limited direction
- Team-oriented mindset and the ability to work effectively across a wide range of individuals and functions
- Non-emergency medical transportation, paratransit, healthcare partnerships, or transit/transportation industry experience preferred
- Bachelor's degree required
What the job involves
- As an Account Manager on Lyft's Healthcare & Community Access team, you're responsible for managing and growing a book of healthcare and transit partnerships
- You'll develop trusted relationships with your partners, become a Lyft product expert, and learn to identify and prioritize the highest-impact opportunities across your accounts. You'll join a talented team focused on one thing: using technology and Lyft's network of drivers to improve transportation for patients, members, and transit riders
- Serve as the primary relationship owner for a portfolio of healthcare and transit partners, including NEMT brokers, transportation management companies, healthcare API partners, and transit agencies
- Build trusted relationships with key decision makers and operational contacts across your accounts, with a focus on identifying the right stakeholders to drive growth
- Execute against strategies to achieve quarter-over-quarter growth quotas, applying critical thinking to prioritize accounts and opportunities with the highest return
- Conduct regular business reviews with partners, presenting performance data, insights, and recommendations
- Develop a strong working knowledge of Lyft's product suite — including web-based products and API integrations — to effectively match solutions to partner needs
- Actively participate in cross-functional workstreams with Product, Engineering, Compliance, Legal, and Public Policy, bringing partner feedback and perspective to the table
- Lead effective sales meetings with clear goals and defined next steps, qualifying opportunities with strong discovery and follow-through
- Represent Lyft at healthcare, NEMT, and transit industry events and tradeshows
- Assist with RFPs
Our take
Lyft has aimed for consistent growth, making sure to pitch itself as a more reliable and friendly ride-sharing option than its main competitor, Uber. Uber has a greater market share and operates globally, but Lyft hopes to compete by its focus on ride-sharing over Uber's more diversified business approach and as a more rider-friendly and greener alternative to Uber.
Operating only in the USA and Canada, Lyft is in a position of being less affected by global events than Uber but also more vulnerable to local conditions. As an example, while it doesn't face the regulatory hurdles around employment rights that Uber does, it is unable to balance out the cost of the unusually expensive US auto insurance across its operations.
In 2022, Lyft acquired PBSC Urban Solutions, a bike-share equipment and technology supplier, allowing Lyft to compete in new verticals and reaffirming its commitment to green transportation. It has also trialled and launched Lyft Assisted, where drivers help passengers from their door into the car to get to medical appointments. These developments chime well with Lyft's unique selling point as a friendlier and more environmentally aware ride-sharing app, whilst the acquisition of European competitor Freenow could add 6 million new riders to its platform in 2026.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 14 rounds)
Jun 2018
$600m
LATE VC
Mar 2018
$200m
LATE VC
Total funding: $4.9bn
Company benefits
- Great medical, dental, and vision insurance options
- Mental health benefits
- In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
- 401(k) plan to help save for your future
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Pre-tax commuter benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
- Family building benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Company HQ
China Basin, San Francisco, CA
Leadership
John Zimmer
(Co-Founder)Originally an Analyst at Lehman Brothers, Zimmer then founded Zimride which was a private ridesharing company that pivoted into Lyft.
Logan Green
(Co-Founder)Founded Zimride, a private ridesharing company which later pivoted into Lyft.
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