Principal Product Manager, Twilio

• We are seeking a visionary and entrepreneurial Product Manager passionate about building the future, not just improving the present
• Proven experience (5+ years) as a Product Manager or Product Strategy Lead, ideally in a technology/enterprise SaaS, platform, or developer-centric environment
• Track record of launching new products, features, or experimental projects—ideally with experience in 0→1 product development or R&D environments
• Familiarity with emerging technologies (AI/ML, developer tools, workflow automation, or similar)
• Strong analytical and user research skills; data-driven but comfortable with ambiguity and hypothesis-driven decision making
• Exceptional communication and storytelling ability to convey vision and inspire action
• Technical acumen; able to collaborate closely with engineering and research teams and ability to draw business implications from technological trends
• Entrepreneurial mindset; eager to take calculated risks, iterate rapidly, and learn from failure as well as success
• BS in Computer Science, Engineering, or equivalent practical experience

Desirable

• In this role, you will lead Horizon 3 innovation—imagining, shaping, and validating breakthrough product concepts that could fundamentally transform the enterprise landscape over the next 3-5+ years
• As part of our team, your mandate is to look beyond current product lines and incremental enhancements
• You will actively scout emerging technologies, societal and industry shifts, and nascent user problems with the potential to unlock new markets and create transformational value
• Your goal is to help imagine the future that will exist based on technological advances across AI/ ML, AGI, quantum computing, blockchain and more
• Working side-by-side with world-class researchers, engineers, and designers, you will take bold, unproven ideas from whiteboard to working prototype—navigating ambiguity, systematically de-risking concepts, and driving structured experimentation
• You’ll drive the vision for ambitious initiatives, frame the strategic bets worth making, and build the business case for high-risk, high-reward ventures that position our company at the forefront of the industry
• Your success will be measured by your ability to identify and validate opportunities that can shape the next era of growth for Twilio—and the broader technology ecosystem
• Define Horizon 3 strategy: Lead the exploration of various technological trends, their implications for business and thus areas of opportunity for Twilio
• Drive Product Vision: Lead discovery and definition of innovative product opportunities. Align user needs, technical feasibility, and business objectives
• Rapid Experimentation: Design and manage the lifecycle of early prototypes, MVPs, and proofs-of-concept. Leverage lean and agile methodologies to iterate quickly
• Cross-Functional Collaboration: Work directly with engineering, research, design, and go-to-market teams to transform breakthrough concepts into user-ready solutions
• Market & User Research: Conduct customer interviews, gather market intelligence, analyze usage patterns, and synthesize insights from early testing to inform ongoing project direction
• Stakeholder Engagement: Communicate strategic vision, product rationale, and outcomes to executive leadership and cross-functional stakeholders

• Applications for this role are intended to be accepted until August 15, 2025 but may change based on business needs