Partner Success Manager, Xero
Office located in Oxford St, Manchester
Accounting software for small businesses
Open for applications
Accounting software for small businesses
1001+ employees
Open for applications
Office located in Oxford St, Manchester
1001+ employees
Company mission
To make life better for people in small business, their advisors, and communities around the world.
Role
Who you are
- You bring a results-driven approach with a background in SaaS or the accounting industry
- A natural ability to build quick rapport and foster deep, long-term professional relationships is something you pride yourself on
- Your experience managing accounts in a fast-paced technology environment helps you thrive when navigating complex workflows
- You possess a strong understanding of how accounting practices operate and can translate technical features into business value
- Working autonomously comes easily to you, allowing you to take full ownership of your territory and digital strategy
- Communicating with influence is a core strength, whether you are presenting to stakeholders or coaching partners on best practices
- Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team
What the job involves
- As a Partner Success Manager, you will focus on enabling sustainable growth, retention, and development for some of Xero’s most valued accounting and bookkeeping partners
- Your work ensures these partners are getting the most out of our solution portfolio, helping them identify the right subscriptions for their clients and uncovering opportunities to increase their revenue through digital strategy
- You will play a vital part in protecting the health of our partner network by mitigating risks and strengthening the value proposition of our products
- By providing best practice recommendations and driving the adoption of new features, you directly contribute to the long-term success and efficiency of small businesses and the practices that support them
- You will join a focused group of relationship experts who work closely with our Partner Consulting and Partner Services teams to deliver comprehensive support to our users
- Together, you manage allocated territories to ensure every partner has a clear path to success and a deep connection to the Xero community
- Managing and growing relationships within a portfolio of large and mid-tier accounting and bookkeeping partners
- Driving key performance metrics including revenue, net new CMR, and meeting monthly activity targets
- Utilising Salesforce CRM to track engagements, manage opportunities, and maintain a clear view of your territory’s health
- Educating partners through webinars and events to ensure they remain certified and proficient in the latest Xero tools
- You will have access to our modern office spaces and participate in boost days designed to foster collaboration and team culture
- As this role involves managing a specific territory, some travel will be required to meet with your partners face-to-face
Application process
- Xero offers employment based on the satisfactory completion of relevant background checks, which may include a credit and criminal history check
Our take
For a long time, high-quality financial services have been reserved for large-scale businesses. Xero solves this problem by giving small businesses, accountants, and bookkeepers access to best-in-class finance and accounting solutions.
Xero is one of the largest companies of its kind, with its promise to save time and effort for small business owners - who often don’t have in-house accounting teams - capturing interest and allowing the company to scale. It has a strong rival in Intuit QuickBooks, which offers similar services, but competes by being most effective for growing startups, and having an incredibly simple user experience.
A series of acquisitions and partnerships, including the purchase of Instafile in 2018, have consolidated Xero’s market share. The company continues to add new integrations, such as with Vehocheck Workshop Manager, and the 2023 launched Beautiful Business Fund that will help small businesses accelerate growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Company HQ
Te Aro, Wellington, Wellington
Leadership
Prior to Xero, she founded Boardlist and Joyus. She also served as the CEO of Polyvore and as a President of Asia Pacific and Latin America Operations at Google.
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