Community Programs & Events Manager, ManyChat
Chatbot marketing
Open for applications
Chatbot marketing
201-500 employees
Open for applications
201-500 employees
Company mission
To help businesses grow by building meaningful relationships with their customers.
Role
Who you are
- Manychat is seeking an experienced, creative, and community-driven professional to join our Scaled CX team as a Community Programs and Events Manager
- Bachelor’s degree in business, marketing, communications, or a related field (or equivalent experience)
- 5+ years of experience in community & event management, customer experience, or program management, preferably within SaaS or product-led growth (PLG) environments
- Proven track record of building and scaling community programs and events that deliver measurable results
- Fluency in English with exceptional written and verbal communication skills; fluency in Spanish and/or Portuguese is a plus
- Strong project management skills, with the ability to juggle multiple initiatives in a fast-paced environment
- Strong data analysis skills to measure program effectiveness and optimize strategy
- A collaborative mindset with the ability to align cross-functional teams toward shared goals
- Creativity and innovation in problem-solving, with a passion for fostering vibrant and engaged communities
What the job involves
- We’re looking for an experienced, creative, and community-driven professional to join our Scaled CX team as a Community Programs and Events Manager
- In this role you’ll focus on cultivating and engaging our vibrant user community through strategic programs and impactful events
- Reporting to the Head of Scaled CX, you’ll collaborate closely with the Community and Events Team to create moments that matter, turning users into passionate Manychat advocates
- Develop and execute strategies for strategic community programs, fostering active and engaged communities
- Create the Community Events Playbook and manage and scale the existing programs
- Drive community collaborations that amplify Manychat’s user ecosystem and strengthen connections
- Collaborate with cross-functional teams to align community programs with broader company goals and provide insights from the community
- Measure program performance and leverage data to optimize engagement and impact
Our take
Over 80% of businesses currently use chatbots to provide a variety of automated services to customers. However, chatbots are generally uniform and provide standardized responses, unless the business staffs a chatbot programmer.
ManyChat provides a platform for the creation of customized chatbots without needing any experience in coding. The startup focuses on providing small businesses opportunities to equip the messaging services of their Facebook and Instagram business pages with automotive customer service tools.
The company has grown a huge customer base of over a million businesses, powering more than a billion conversations each year. Though there is tough competition in this field, including new AI chatbots arriving on the market, ManyChat's focus on ease of use and code-free customization will likely ensure its ongoing popularity.
Steph
Company Specialist at Welcome to the Jungle
Insights
-15% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2019
$18m
SERIES A
Nov 2017
$4m
SEED
Total funding: $23.2m
Company benefits
- An opportunity for rapid personal and professional growth
- Uncapped Commission + Equity
- Generous time off policy to balance your work and life, including paid parental leave
- Competitive medical, dental, and vision coverage for you and your dependents
- Annual wellness reimbursement
- Collaborative, transparent, and fun-loving office culture
- We pay for relevant conference tickets, training programs, courses, and any necessary literature
Company HQ
Old Palo Alto, Palo Alto, CA
Leadership
Mikael Yang
(CEO)Studied at State University before co-founding ManyChat in July 2015. Has been CEO ever since.
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