Customer Success Associate, Summer
English and Spanish Support
$45-55k
+ Equity
Student loan management & repayment platform
Open for applications
Student loan management & repayment platform
21-100 employees
Open for applications
$45-55k
+ Equity
21-100 employees
Company mission
To act as a “trusted advisor” to student loan borrowers.
Role
Who you are
- At least one year of relevant work experience. Experience with start-ups, finance (including financial aid or fintech), government programs, or customer support is preferred
- Spanish language reading and writing proficiency is preferred. In this role, you may need to provide written support in Spanish in addition to English
- Fast learner: You have demonstrated experience in quickly mastering new skills and knowledge areas
- Clear communicator: You can field questions from users with empathy, tact, and clarity
- Detail oriented: You can understand and communicate complex program requirements; you can capably manage internal systems and processes
- Excellent teammate: You collaborate with and support your teammates; you clearly communicate capacity and expectations
What the job involves
- As a member of our Member Success Team, you’ll work directly with Summer’s users to help them navigate Summer’s tools and enroll in federal forgiveness and repayment programs
- With training and hands-on experience, you’ll quickly become an expert in the student loan landscape and serve as the first point of contact for our users
- Engaging with users via email, live chat and text within our SLAs
- Reviewing and submitting applications for federal loan programs
- Understanding Summer's product offerings and how they address borrowers' needs
- Proactively suggesting ideas and automations that can help scale the team
- Collaborating with the Member Success Team to achieve team and company growth goals in line with our social mission
- This position will report to the Director of Member Success
Our take
Nearly two trillion dollars in outstanding student loans has pulled more than 45 million US students, and the country at large, into a student debt crisis. It’s attracted the attention of a slew of fintech startups and investors looking to build solutions - some of them available for companies to offer their staff as employee benefits. Summer is one of them, but doing something unique.
Summer scans multiple sources to compile a directory of student loan forgiveness and repayment opportunities, and uses these options to build a personal debt management program for eligible employees - all managed digitally. Not only is this a savvy way for employers to improve benefits packages for top-tier graduates in a hot labor market, it’s also something for which they've recently begun to receive tax incentives.
Summer's seen good sign-up, and has helped tens of thousands of borrowers save millions of dollars. Through a partnership with Credit Karma, the company has also been broadening its service out beyond being a simple employment benefit. It has also raised significant funds towards expanding the reach of the platform.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
39% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2024
$9m
EARLY VC
Apr 2023
$6m
SERIES A
Total funding: $32.8m
Company benefits
- Significant equity allocations
- Healthcare coverage
- 401(k) plans with an employer match
- Contribution toward student loan repayment
- Flexible vacation/PTO
Company values
- Empathy
- Diversity
- Growth
- Determination
- Humility
- Fun
Company HQ
Midtown East, New York, NY
Articles
Leadership
Will Sealy
(CEO)Has held various Washington positions, including White House business council, policy analyst and special assistant to Elizabeth Warren at the US Department of the Treasury. Was also an advisor and student loan policy expert at the Consumer Financial Protection Bureau.
Vincent Tran
(CPO)Previously an investment analyst at Loews Corporation, before moving into senior product roles at Orchard Platform and then Pave. Subsequently returned to investment with the Partnership Fund for New York City.
Paul Joo
(COO)Consulted with TechnoServe and BCG before working as a law associate at Davis Polk & Wardwell LLP.
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