Support Team Lead, Tava Health
Mental healthcare platform
Job no longer available
Mental healthcare platform
101-200 employees
Job no longer available
101-200 employees
Company mission
To facilitate meaningful connections between mental healthcare providers and their clients.
Role
Who you are
- Previous experience as a support team leader, ideally at a high-growth company
- Ability to motivate and coach team members to perform at their best
- Low-ego, customer-centric attitude
- Outstanding written and verbal communication
- High attention to detail / accuracy
- Self-motivated team player who thrives in ambiguity, defining new processes and showing adaptability in a fast-moving startup environment
- Bonus: A background in health care—especially mental health and insurance—and/or fluency in Spanish is a plus
What the job involves
- More than just leadership, this role calls for direct engagement: diving into the nuances of support alongside your team while also strategizing its expansion
- Your insights won't just enhance support; they'll also reshape our product to better serve user needs
- Reporting directly to our COO, you will play an integral role in shaping the future of our support function
- Create a high-performance culture in a team set for growth. Drive key performance indicators like CSAT, service levels, first-call resolution, and more. Foster a culture of accountability and transparency within the team
- Provide thoughtful/empathetic email, phone, and chat communication to clients and therapists. Ensure every interaction reflects Tava’s values
- Spearhead the development and management of a comprehensive knowledge base for Standard Operating Procedures (SOPs), workflows, and updates to ensure consistency and accuracy in the team’s work
- Address and triage support tickets, discerning between those that require developer attention and those that can be solved or shelved. Cultivate a solution-focused team
- Engage actively with our product and tech teams. Be the voice of our users, synthesizing feedback into actionable product enhancements and bug resolutions
- Exhibit a high level of familiarity with our applications and their functionality to ensure optimal support and guidance
- Manage various operational responsibilities associated with supporting/tracking clients and therapists
Our take
Sponsored access to mental health support is quickly becoming a staple of employee benefits packages, as companies race to attract talent and maintain the wellbeing of their workers. Tava Health supplies a mental healthcare platform that serves both employers and individuals, helping to facilitate better access to therapy and other resources.
While competition between mental health startups is fierce, Tava's primary focus on employers and employees should help it to stand out. By partnering with employers and insurers, the platform is able to pair its users with certified therapists for online consultations at no charge and with little fuss, as it bills the employer or insurer directly.
Still a relatively young company, Tava Health has been steadily expanding its network of therapists to cover every US state. It has also grown its headcount and partner network, and looks to secure yet more partnerships in the future than will help it to connect more people to the services they need. Alongside this steady growth, it also secured funding in 2024 to really ramp up its expansion efforts.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Mar 2024
$20m
SERIES B
Dec 2021
$10m
SERIES A
Total funding: $33m
Company benefits
- 100% covered health plan premiums for employees and dependents
- Free therapy benefit
- Up to 12 weeks of gender-neutral parental leave
- Generous PTO
- Free Lunches on Fridays
- Mental health hour each month
Company HQ
Central City, Salt Lake City, UT
Leadership
Dallen Allred
(Co-Founder & CEO)Co-founded and was COO of Artemis Health, a high growth health data analytics company for self-insured employers. Previously co-founded secondary event tickets website Stubtopia.
Jason Ockey
(Co-Founder & COO)Former Senior Associate at Utah-based Kickstart Seed Fund, and was a Boston Consulting Group Associate and Consultant. Prior to this they were an Economics Research Project Manager at Brigham Young University.
Spencer Gardner
(Co-Founder & CTO)Has worked in Software Development, Engineering, and Management for Microsoft, Artemis Health, and Spiff, a high growth sales commission SaaS startup.
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