Customer Success Manager, Datasnipper
LATAM
$125-160k
OTE
+ Stock Participation Plan
More information about location
3+ days a week in office
Intelligent audit platform
Open for applications
Intelligent audit platform
201-500 employees
Open for applications
$125-160k
OTE
+ Stock Participation Plan
More information about location
3+ days a week in office
201-500 employees
Company mission
To deliver intelligent automation with effortless data validation.
Role
Who you are
- If you’re passionate about customer success and ready to own the moment, we’d love to hear from you!
- Experience: 3+ years’ experience in a Customer Success, Account Management, or related customer-facing role, ideally within B2B SaaS or technology, with a proven track record of driving adoption, retention, and growth
- Strategic consultative approach: Ability to translate business goals into outcomes and build a process that aligns with customer needs to drive customer adoption
- Customer-Centric Mindset: A passion for exceeding customer expectations by building trust-based relationships and consistently delivering value
- Collaborative Spirit: A belief in the power of partnership, thriving in cross-functional teamwork and fostering meaningful customer relationships
- Adaptability: A growth mindset, ready to embrace feedback and challenges, learn quickly, and contribute to a dynamic, fast-paced environment
- Language: Fluency in English and Spanish. Working proficiency in Portugues preferred but not requited
What the job involves
- As a Customer Success Manager at DataSnipper, you will play a pivotal role in ensuring our customers in LATAM achieve their goals using our innovative, AI-powered solutions
- You will own the customer journey, from onboarding to driving long-term value and retention, fostering strong relationships built on trust and collaboration
- You’ll help customers unlock their potential value while contributing to the growth and success of our business
- Build and maintain relationships with key stakeholders to ensure alignment and successful outcomes while developing collaborative action plans with them that outline key milestones, responsibilities, and timelines
- Master the onboarding process, guiding customers through training and adoption while ensuring their success and satisfaction at every step
- Foster knowledge sharing and community building among customers by organizing webinars, events, or case studies to strengthen the customer network
- Identify and understand customer needs, challenges, and goals to tailor solutions effectively
- Create strategic plans for managing client relationships and develop clear and compelling business cases ensuring long term success and growth
- Communicate and promote proven strategies, methods, and processes that lead to success
- Collect and analyze feedback from clients and internal teams to refine strategies, improve solutions, and enhance customer satisfaction
Our take
With data having become a commodity in and of itself, infrastructure must be enforced so as to validate and contextualize it. Datasnipper does just that with its automated data validation platform for auditors.
Repetitive manual work in auditing means decreased efficiency and slower results. Auditors must reconcile data by cross-referencing it with that of older systems, verifying this data with documentation such as invoices, bank statements and previous contracts. Datasnipper’s platform uses intelligent automation that translates these documents directly into Excel spreadsheets, helping auditors make informed decisions at a faster rate.
Initially launched from Bootstrap, Datasnipper has successfully raised to Series B and has had a strong 2024. It doubled its revenue and customer base and reached Unicorn Status, indicating the auditing industry’s embrace of AI as a tool.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Feb 2024
$100m
SERIES B
Total funding: $100m
Company HQ
Nieuwendammerham, Amsterdam, Netherlands
Leadership
Kai Bakker
(Co-Founder)Previously a Software Engineer at KAS BANK and ixly as well as a Freelance Web Developer.
Maarten Alblas
(Co-Founder)Previously Software Engineer at Xomnia.
Jonas Ruyter
(Co-Founder)Previously a Senior Account Manager at Benify and an Account Manager at Sixt Rent a Car. They also worked in Marketing and Communication at IBM and was an Interaction Designer at ILUMY.
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