Staff Support Tooling Engineer, Docker

• Daily fluency with AI-assisted development (Cursor, Codex, Claude, or similar) paired with the judgment to keep output reviewable, testable, and production-safe 6+ years of experience building production web applications, backend services, internal platforms, or distributed systems
• Strong software development skills with TypeScript/React and Go, or a comparable backend language used in production
• Hands-on experience shipping reliable software from design through delivery, including testing, debugging, documentation, and code review Practical experience with LLM application patterns such as tool/function calling, structured outputs, retrieval, evaluation, or agent orchestration Experience building integrations across REST APIs, webhooks, queues, data systems, or workflow platforms
• Production familiarity with observability and operations, including logging, metrics, tracing, dashboards, and incident response
• Strong written and verbal communication in a remote environment, including technical documentation and cross-team collaboration

Desirable

• We are a globally distributed, remote-first team building the tools that define how software gets built and delivered
• Docker supports customers using the largest and most popular container registry service in the world today, Docker Hub. Millions of users - community developers, open source projects and Independent Software Vendors - push and pull Docker container images billions of times through Docker Hub
• We are seeking a Senior Software Engineer, Agentic Platform to join Support Engineering and accelerate delivery of our agentic platform
• You are a strong software engineer first - fluent in modern AI-assisted development (Cursor, Codex, Claude) as a force multiplier, but disciplined about shipping: tests, review, evals, and production hygiene are non-negotiable
• Working in strong partnership with the Principal Engineer and Support Engineering leadership, this is reliable vibe coding at scale - fast iteration with AI tools, never at the expense of dependable systems
• You provide broad coverage across UI, APIs, integrations, data surfaces, and agentic workflows, with observability, 12-factor discipline, and safe human handoff
• Build agentic and automation workflows with structured inputs, tool calls, evaluation, regression checks, observability, and safe handoff Partner with the principal engineer, Support Engineering, and operations teams to define problems, ship solutions, measure impact, and iterate from real usage Design, develop, and maintain full-stack support tooling, including UI, APIs, background jobs, and service integrations
• Integrate CRM, warehouse, ticketing, incident management, and knowledge systems with clear contracts, retries, idempotency, and auditability Improve reliability, performance, and trust through metrics, logs, traces, dashboards, and production operating practices
• Build safe tool access patterns with least-privilege permissions, audit trails, and human approval for sensitive actions
• Participate in on-call rotation for systems your team owns
• First 90 Days:
• Ramp fast on Docker's products, support workflows, and case data
• Secure access and stand up integrations that feed agents live context
• Ship a shadow-mode triage agent and validate it on real case volume
• Cut manual research with automated, real-time case enrichment
• Build the eval and tracing harness that proves agent quality
• Establish human-approval gates and least-privilege tool access
• Deliver a measurable efficiency win on the first ticket type
• First Year:
• Take Account & Billing agents from shadow to gated auto-resolve
• Cut cost-to-serve and handle time across the highest-volume cases
• Deliver multiple production agents from the wish list
• Improve resolution speed and Premium SLA attainment at scale
• Standardize evals, guardrails, and observability across the platform
• Expand support capacity without proportional headcount growth
• How We Work:
• Scope & Complexity: You'll work on projects of moderate scope and complexity with significant impact on your team and related teams
• Guidance: You'll receive general instructions on routine work and more detailed guidance on new or complex tasks
• Growth: You'll have opportunities to lead projects, mentor teammates, and develop emerging strategic thinking skills
• Autonomy: You'll exercise judgment within defined processes while contributing to process improvements