Customer Success Group Senior Program Manager, Salesforce

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• Demonstrated ability in program management, preferably with experience in product development in the software as a service industry
• Understanding of Go-to-Market strategies and GTM implications to product launches
• Proven experience managing cross-functional program teams
• Strong communication and collaboration skills, with the ability to influence and negotiate effectively with stakeholders at all levels of the organization
• Demonstrated ability to develop and implement launch plans in a fast-paced, dynamic environment
• Strong analytical and problem-solving skills
• Ability to thrive in a fast-paced, dynamic environment with a high degree of ambiguity and change
• Ability to navigate through abstract concepts and structure the problems and challenges

Desirable

• The Customer Success Group’s (CSG) Offer Management team is a product management organization that productizes and monetizes the CSG capabilities that will help customers realize business value from their Salesforce technology investment
• This team is a “messenger of the market” to the rest of the CSG organization, identifying the best market segments and opportunities for Success Offers
• We are seeking a Senior Manager/Manager, Program Management to lead and manage the launch of our Salesforce product and service offers
• In this role, you will be responsible for leading a cross-functional team of Product, Technology, Sales, Marketing and Enablement subject matter experts to ensure the successful launch of new features and offers
• Partner closely with internal teams and customers to understand the product strategy and use cases to develop customer narratives, messages, and compelling thought leadership content, to evangelize the value of our solutions and products
• Ensure adherence to the Product and Offer Lifecycle Process that governs product/feature launches and Success Plan offers
• Define the program scope, success measures, and schedule
• Define program roles, responsibilities and deliverables of performing program team members
• Manage program execution, identify risk, and develop complete risk mitigation strategies
• Act as the communications conduit with executive sponsors and the steering committee; conduct briefings and deliver executive status updates
• Ensure final program deliverables in alignment with business goals
• Continuously improve the launch process to increase efficiency, reduce risk, and improve quality
• Successful Program Managers manage their programs top-down to deliver program objectives in alignment with organizational strategy and business goals
• Ensure Product and Success Plan launches produce measurable business outcomes
• Consistently deliver Product and Success Plan launches that can be successfully sold and delivered at GA
• Drive efficient and effective execution by all stakeholders
• Ensure the executive sponsor and steering committee members are appropriately advised and involved in program decisions and risk management
• Help mature the Governance and PMO function across skills requirements, process and management reporting