Director of Global Human Resource Operations and Technology, Cloudflare
Web performance and security platform
Open for applications
Web performance and security platform
1001+ employees
Open for applications
1001+ employees
Company mission
Cloudflare's mission is to help build a better Internet that is bold and ambitious.
Role
Who you are
- Senior level experience leading global People Operations and Technology services with +12 years in senior leadership roles
- Experience with Workday (essential), and other HR systems such Greenhouse and ADP
- Proven ability to lead complex initiatives with global and cross-functional executive stakeholders
- Skills in leading cross-functional teams through change initiatives associated with HR transformation
- Demonstrated experience in taking things from “scrappy” to “scaled” in a high growth, fast paced environment
- Demonstrated ability to build relationships and influence senior leadership
- Experience in evaluating, developing and implementing operational improvements through automation, AI, and process redesign to enable scalability and velocity
- Advanced degree in Business, HR, Finance, Operations, or equivalent experience
- This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license
What the job involves
- Cloudflare is seeking an innovative, collaborative and technically-oriented leader to oversee and drive the company’s Human Resource Operations and Technology organization
- As the Company approaches $2 billion in annual revenue, the Director of Global Human Resource Operations and Technology will be joining at an exciting point of growth as Cloudflare plans to scale to $5 billion in revenue, and from 4,500 to 10,000 employees, in the next four years
- Our focus is finding the best people to work at Cloudflare and enabling them to do their best work. As we continue to grow and scale our HR operations, we are looking for a proven leader who is naturally curious about what we do, driven to help our people operations team thrive, and relentless in pursuit of a world class employee experience
- This is an exciting opportunity to own and oversee HR Operations, which requires strong partnerships and streamlined execution of strategic priorities across the broader People team
- In this role, you will report to the Vice President, Total Rewards and Shared Services, and our lead global HR operations initiatives
- You will partner closely with the People leadership team to develop and implement proactive solutions for a broad scope of activities, ensuring alignment on initiatives and priorities while developing and scaling a global HR operations team
- You will serve as a strategic partner in designing the end-to-end employee experience at scale, with a proven track record for using technology to innovate, creating a world class experience for candidates and employees through the entire life cycle of employment
- You will identify ways to innovate and scale current processes to ensure Cloudflare is creating simple, quality experiences for employees and has the infrastructure for continued growth
- Our fast growth has created a special opportunity to stretch our team members to acquire new skills and grow on the job
- You will help us get better at this by spending time with our people and developing and implementing programs that are responsive to our people’s needs, echoing our values as we continue to grow both regionally and globally
- Lead the development and implementation of our global operating model for HR Operations, centralizing administration of employee lifecycle transactions, administration, and People programs
- Partner with People Team leaders to update our HR Operations strategy and roadmap to help transform our People function and support broader business goals
- Design and lead enterprise-wide change management/communications to drive adoption of People team transformation initiatives
- Work across the employee lifecycle to identify ways to innovate and scale current processes to optimize the employee experience for a growing and distributed workforce
- Build relationships with key leaders and stakeholders across the organization to influence and align on transformation vision and plans
- Lead the use of technology in the Cloudflare People team, including maximizing the use of existing systems including Workday (HRIS) and Greenhouse (ATS). This will require partnering with the Cloudflare IT, which is responsible for all internal systems, and Finance teams related to Payroll, to improve efficiency and effective system integration and use
- Transform our employee support process with artificial intelligence-driven solutions and self service tools that empower our global workforce
- Support expansion into new countries, ensuring compliance with local employment regulations
- Establish HR performance metrics that drive quality and excellence
- Lead a highly skilled team, fostering their professional growth and development while cultivating a collaborative and high-performance culture that leads with empathy and curiosity
Our take
Cloudflare is a multi-service global network that provides web security and infrastructure, DDoS mitigation services, and a content delivery network. Founded in 2009, Cloudflare has risen to become an industry giant, with around 25 million global internet properties on its network.
Cloudflare has been responsible for a number of admirable initiatives, offering free web protection to human rights groups, journalists, artists, and US election websites. This goes some way to counteracting the flak Cloudflare has received in some circles for the controversial groups and users who use its services. This chequered history, however, has not affected its over 80% market share in the content delivery network field.
This is perhaps in part because it has proven sharp at staying abreast of the rapidly morphing tech and digital space and customer demands. For example, Cloudflare is shifting to 100% renewable energy usage to create a zero-emissions internet, and in 2020 released a feature that would help users navigate data privacy regulations by selecting where their data is stored.
The cloud infrastructure market reached $53 billion in 2022. While the Big 3 (Amazon, Microsoft, and Google) own 65% of the market, that still leaves billions of dollars left for companies such as Cloudflare. Its ambitious and successful work is likely to continue being a crucial feature of the web, but in 2023, placed it in the crosshairs of hackers looking to exploit its infrastructure. The beginning of 2024 saw Cloudflare vow to bolster its security and patch vulnerabilities.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company benefits
- Minimum 8 weeks of paid parental leave
- Equal opportunity employer
- Unlimited paid time off policy
- Work from home opportunities
- Medical, Dental & Vision Insurance
- Life Insurance, Disability Insurance
- 401(k) plans
- Family planning and fertility program
- Gym discounts
- Commuter Benefits Program
Company HQ
China Basin, San Francisco, CA
Leadership
Lee Holloway
(Lead Engineer)Lee started their career as an Engineer at Homewarehouse for a year before working at Unspam Technologies for 4 years. They co-created Project Honey Pot in 2004 and Cloudflare in March 2009, serving as Lead Engineer of both to present.
Michelle Zatlyn
(President & COO)Having worked for Investor Economics and I Love Rewards for a combined 4 years, Michelle worked at Toshiba for 3 years as a Product Manager. She then co-founded Cloudflare in 2009 as COO, and has served as President since 2020. She is also a Board Member at Atlassian.
Matthew Prince
(CEO)Matthew studied for an MBA at Harvard Business School before co-founding Unspam Technologies in December 2001, and Cloudflare as CEO in March 2009.
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