Care Activation Associate, Tomorrow Health

• Experience: Ideal candidates have a background in customer success, operations, or care coordination within healthtech or SaaS startups, and thrive in a fast-paced 0-1 environment
• 2–5+ years of experience in operations, customer support, onboarding, or coordination roles
• Strong communication skills across diverse audiences
• Highly organized with strong attention to detail
• Ability to manage multiple workflows simultaneously and prioritize effectively
• High ownership mindset with a bias toward action and follow-through
• Comfortable working in fast-paced, evolving environments

Desirable

• As a Care Activation Associate, you will operate at the heart of our care delivery engine. You will own and manage workflows that move partners through onboarding and readiness, ensuring they are prepared to support patients in the home
• This is a high-ownership, execution-focused role where you will manage cases end-to-end, coordinate across multiple stakeholders, and proactively drive progress. Your work will directly impact how quickly care is delivered and how effectively our system scales
• We’re looking for someone who thrives in fast-paced environments, is highly organized, and takes initiative to push processes forward rather than waiting for direction
• Own end-to-end activation workflows
• Manage cases from intake through onboarding and readiness
• Ensure all required steps (documentation, verification, approvals, scheduling) are completed efficiently
• Track progress across multiple cases simultaneously
• Drive progress and remove blockers
• Proactively identify bottlenecks and take action to resolve them
• Follow up persistently with stakeholders to keep cases moving forward
• Balance speed with accuracy and compliance
• Engage and support stakeholders
• Communicate with partners via phone, email, and text to guide them through onboarding
• Coordinate with external stakeholders and internal teams to secure necessary approvals and information
• Provide clear, empathetic, and professional communication across all interactions
• Maintain operational excellence
• Ensure accurate and complete documentation across all workflows
• Utilize internal tools (CRM systems, communication platforms, and tracking tools) to manage work effectively
• Manage a high volume of cases while maintaining attention to detail
• Improve systems and processes
• Identify patterns in delays, errors, or inefficiencies
• Recommend and implement workflow improvements
• Contribute to building scalable processes as the organization grows