Senior Operations Analyst, Chip

• 3+ years of experience as a data analyst
• Proficient SQL, Excel/Google Sheets and use of BI tools, with experience in Python
• Numerate with an analytical mind, strong problem-solving skills and attention to detail
• Experience in reviewing and providing feedback on other analysts SQL
• Fast learning, with the ability to multitask and prioritise workload appropriately
• Creative, with the ability to suggest solutions independently to new problems
• Strong written and verbal communication skills and an ability to translate problems into technical requirements and implement solutions
• Data storytelling and an ability to present complex solutions to a range of stakeholders
• Worked and enjoyed working in a fast changing, high energy business
• Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the investment super app of the future
• We’re sure you’ve got the technical skills, otherwise, you would have stopped reading by now, so let us be clear on what will make us want to work with you
• We want a real person, with interests outside of work, to join our team
• You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction. Doesn’t matter to us

Desirable

• You'll be responsible for monitoring the product functionality, setting up dashboards and providing analysis whilst working cross functionally across Finance, Operations, Product and Engineering to ensure our customers are getting the best experience possible
• Analyse and query data using SQL
• Provide data extracts, analysis and dashboard reporting to all areas of the business, helping to determine opportunities and support solutions
• Own areas of MI and processes, ensuring they remain relevant and up to date as the business evolves
• Develop, optimise and action daily operational process controls
• Investigate, help diagnose and resolve issues
• Automate recurring MI and optimise processes using SQL and Python
• Support the Lead Analyst in maintaining excellent coding and visualisation standards throughout the team
• Monday to Thursday: 9:00 AM – 6:00 PM
• Friday: 8:00 AM – 4:00 PM (Start your weekend early!)

• We usually respond within three days
• At the interview stages, we will be looking for empathy, eq, fun stories, and the ability to smile even when things are tough
• Video screen with someone from our Talent team
• Technical interview with the hiring manager
• Take home task
• Final interview with our Head of Operations & Operations Lead