Commercial Account Manager, OVO
Renewable Energy
£33-38k
Eligible for an on-target bonus of 15%
More information about location
Powering human progress with clean affordable energy for everyone
Posted today
Powering human progress with clean affordable energy for everyone
1001+ employees
Posted today
£33-38k
Eligible for an on-target bonus of 15%
More information about location
1001+ employees
Company mission
We're on a mission to lower carbon emissions to zero by 2035, helping our customers reduce theirs at the same time - we call this Plan Zero.
Role
Who you are
- Have a passion for delivering exceptional customer experiences
- Are able to create and maintain strong internal and external relationships
- Have an inquisitive mind, and a drive to understand and solve problems for customers first time
- Are able to manage and motivate yourself to power through actions, and be proactive in suggesting ways to continually improve our processes
- You have experience working in a customer facing role - ideally with commercial/B2B customers
- Are confident working in a complex, fast-paced, progressive environment
- Have strong verbal and written communication skills
- Have demonstrable high attention to detail
- Are comfortable self-managing your workload and identifying priority tasks
- Are collaborative and enjoy working with others to deliver optimal results
- Top 3 qualities for this role: Inquisitive, problem solving & driven
- Experience: Entry/Mid-Level
What the job involves
- Working within OVO’s Energy function, this role sits within the Renewable Energy Team
- We’re a team at the forefront of the energy transition, leading the charge to bring more renewable energy to our customers
- This role sits within a team of experts on domestic renewable energy - who are leading OVO’s work to develop market leading propositions and tariffs for customers with renewable generation technology like solar panels at home
- You’ll be responsible for managing the accounts of some of our largest renewable generation customers
- You’ll build brilliant long term relationships, by developing a deep understanding of the needs of these customers, and always working to deliver the best customer outcome
- This is a brilliant role for anyone with a passion for providing great customer experience, and would suit someone looking to expand their experience or develop their career in the renewable energy sector
- Operating as the main point of contact for commercial generators, you will develop and maintain long term relationships with commercial generators to deliver a first class customer experience
- You will operate processes efficiently and accurately to ensure that we get things right for our customers first time, and always look for ways to improve outcomes for our customers
- When issues arise - you will work to solve them proactively and comprehensively first time
- You will embed customers at the heart of our processes and continuously seek out ways to improve and develop processes to better serve our customers
- You will develop an understanding of our contractual obligations and ensure we adhere to these in our processes and communications with our customers
- You’ll be responsible for planning and delivering your own workload within agreed timeframes
- You will prepare reports on key metrics associated with the customer base highlighting any areas of focus and potential risks or improvements (with support from team analysts)
- You will collect and analyse data concerning generator behavior to understand changing needs (with support from team analysts)
- You will coordinate with colleagues and stakeholders across the business to ensure consistent service levels
- Reporting to: Senior Manager - Export
Our take
On average, home energy represents 26% of our carbon footprint. Ovo Energy wants to bring this to zero by providing cheaper, greener and simpler energy to customers. They are analysing meter data to deliver easy, personalised actions, turning electric vehicles into power stations with clever chargers, and building energy-efficient heaters. For households, their offering is organised into four different energy plans. that include interest rewards on energy credit balance.
In 2020, OVO completed the acquisition of SSE Energy Services' retail arm for £500 million, meaning that the challenger brand now has around 4 million customers in the UK.
While helping Ovo members halve their carbon footprints, the company is also working towards becoming a net zero carbon business by 2035. The challenges ahead for the company include encouraging consumer behaviour change, shifting towards subscription models for home energy use.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Inspiring mission
"The mission to provide Green energy to all customers, and to enable all our customers to start on a journey towards zero carbon living is written in..."
Funding (last 2 of 3 rounds)
Jul 2023
$271.4m
GROWTH EQUITY VC
Feb 2019
$271.4m
GROWTH EQUITY VC
Total funding: $584.9m
Company benefits
- Annual Discretionary Bonus
- 9% Flex Pay - extra on top of your core pay to use as you like. You can take it as cash, use as your pension contribution, or choose to spend it on a huge range of flex benefits (tech schemes, EV leasing and more!).
- Flexible / Remote Working
- Personal Development Allowances and Free Access to OVOLearn - our very own training platform
- 34 Days Holiday (including bank holidays)
- Health Insurance
- £400 OVO Energy Discount
Company values
- Find a better way - We always look for a better way, whether that’s by delivering a better service, employing brilliant people or improving our products and processes
- Do what's right - Being open, honest and fair is one of the values which applies to everything we do. We take pride in talking to our customers and delivering exceptional work
- Build something great - Simple solutions aren’t quick or easy to find. They take time and tenacity. Our people work to find an answer that helps us ‘build something great’
Leadership
David Buttress
(CEO)CEO of OVO, the UK’s 3rd largest energy supplier. Joined in May 2024.
Diversity, Equity & Inclusion at OVO
Alessandro Storer (Head of Inclusion & Belonging )
- We run inclusive training and unconscious bias workshops for employees and interviewers
- We provide mental health support, through different networks, having mental health first aiders within the business and running initiatives like our "wellbeing Wednesdays" to promote this.
- We have dedicated Early Years programmes with a focus on underrepresented groups, offering different training opportunities within the business.
- We invest in tools, like Textio, and focused I&D job boards to help us reduce bias in our job postings and recruitment activity.
- Commitment in improving diversity across our Tech Teams and working with companies to improve the tech ecosystem as a whole, specifically have committed to 25% Women in Tech at OVO by 2025
- We've signed up to numerous charters, like the Tech Talent Charter, Race at Work Charter and Trans in the City, to show our continuing commitment to improving I&D within OVO and the wider community
- Within OVO we have multiple belonging networks and communities set up, to offer support and forums for everybody
- Read more about our commitments to improving Diversity & Inclusion at OVO in our linked belonging report
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