Enterprise Customer Success Manager US, Gorilla
$100-145k
Data-driven solutions for utility pricing, forecasting and reporting
Job no longer available
Data-driven solutions for utility pricing, forecasting and reporting
21-100 employees
Job no longer available
$100-145k
21-100 employees
Company mission
Gorilla's mission is to accelerate the transformation of the energy & utility industry with energy data applications.
Role
Who you are
- Customer-Centric Problem Solving: Understand customer needs and business objectives, identify root causes of issues, and develop strategic, long-term solutions in collaboration with cross-functional teams to drive product adoption and value realization
- Relationship Management and Sales Acumen: Build strong customer relationships through excellent interpersonal and communication skills
- Work effectively with product and professional services teams
- Proactively identify and leverage sales opportunities to enhance overall value and drive business growth
- Cross-Sell Lead Generation: Identify opportunities for new product applications within existing customer accounts by understanding their evolving needs and business challenges
- Leverage relationships to generate cross-sell leads, promoting additional products and solutions that enhance overall value
What the job involves
- As a Customer Success Manager, your mission is to drive customer success by building strong relationships, providing strategic guidance, and delivering exceptional service
- Ou will deeply understand customers' needs, tailor solutions to meet their unique challenges, and empower them to maximize the value of our product
- By collaborating with internal teams, you will integrate customer feedback to foster innovation and enhance our offerings
- Your proactive approach and dedication to excellence will ensure our customers achieve their business goals, reinforcing our reputation as a trusted partner in their success
- Drive customer satisfaction by maximizing the value of Gorilla's products through understanding their business needs and mapping their organization
- Ensure value for all stakeholders by providing proactive service and navigating customer dynamics to drive product adoption
- Support professional service teams in delivering tailored solutions
- Identify opportunities for new product applications within existing customer accounts by understanding their evolving needs and business challenges
- Leverage relationships to generate cross-sell leads, promoting additional products and solutions that enhance overall value
- Proactively manage customer renewals by understanding their ongoing needs and demonstrating the continued value of our products
- Foster strong relationships, address any concerns, and collaborate with internal teams to ensure a smooth and successful renewal process
Our take
If an energy provider is to scale over time, it is essential for it to take great care in conducting forecasts, reports and pricing that reflect the current state of the market. The most recent market data is used to achieve this, but such data is often not recent enough, and this can lead to great financial risk for energy providers.
Gorilla provides a data-driven analytics platform for energy providers, including tools for dynamic pricing, forecasting, and reporting that reflect real-time energy market data. The company claims that its technology can help energy providers increase their margins and mitigate risk, ultimately empowering them to streamline and scale their operations.
Whilst data-driven energy solutions are becoming increasingly common, these often concern areas such as sustainability or certificate trading, as opposed to Gorilla’s unique focus on forecasting, reporting and pricing. Through its tools, the company aims to help energy providers futureproof their operations, optimise revenue, and facilitate growth through accurate and rapid quoting.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Jun 2024
$26.9m
SERIES B
Dec 2022
$7.1m
SERIES A
Total funding: $34m
Company benefits
- 🍏 Health insurance
- 💻 MacBook Pro (and iPhone for customer-facing roles)
- 🎓 Coaching for Growth Our coaching program supports every Data Ranger’s personal and professional development. Each team member receives 5 hours of one-on-one coaching annually with ICF-certified professional coaches through the Sharpist platform. We’ve carefully chosen Sharpist to ensure that our coaches bring experience in start-up and scale-up environments and reflect diverse backgrounds and perspectives, providing you with tailored guidance for your unique journey.
- 📱 Phone Subscription for all Data Rangers
- 💻 WFH Flexibility for Data Rangers We work flexibly. For most roles that's a mix of days in the office and days spent working from home. (See the specific job description for role-specific needs.)
- 🪩 Team Gatherings and Rituals We love coming together to celebrate our journey as Data Rangers! Twice a year, our Workplace team organizes Gorilla-wide gatherings where the entire team connects to celebrate our successes 💚. - In July 2024, we enjoyed a vibrant get-together in Amsterdam 🇳🇱. - In January 2025, we’re heading to Spain, for a grand celebration 🎪. Throughout the year, we also hold local meet-ups, after-work gatherings, and community-specific events to keep the Gorilla spirit alive!
- 📚 Gorilla University: Learning and Certification At Gorilla, we’re dedicated to empowering our Data Rangers with the skills to excel. Gorilla University is our in-house course that provides a deep dive into how our platform works. Through hands-on learning and comprehensive modules, you’ll gain insights into our tools, features, and processes—and, upon completion, receive a certification to recognize your expertise. This program equips you to make the most of our technology and drive impact with confidence.
- 💵 The 401k is a 6% match: 3% employee contribution + 3% employer contribution
- 🇺🇸 25 working days + public holidays
Company HQ
Antwerp, Belgium
Leadership
Experience as Co-founder of tablebooker from 2012 to 2015. Cloud Architect, Director of Product Operations, and COO of November Five from 2014 to 2019.
Tom Vroemans
(Chairman)Experience as Co-founder of Appmiral from 2011 to 2021. Co-founder and CEO of November Five since 2008..
Salary benchmarks
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