Head of Offer & Revenue, Papernest
Spain, Permanent
3 days a week in office (Carrer de Ramon Turró, Barcelona)
Subscription and utility bill management platform
Open for applications
Subscription and utility bill management platform
501-1000 employees
Open for applications
3 days a week in office (Carrer de Ramon Turró, Barcelona)
501-1000 employees
Company mission
Papernest's mission is to make contract and utility management simple for everyone.
Role
Who you are
- 5+ years of experience in Start-ups, consultancy
- Fluent in Spanish and English - French would be a plus
- Experience in Operations, Revenue Management, or Business Operations, preferably in a fast-paced, tech-driven environment
- Strong analytical skills with experience in modeling, revenue analytics
- Excellent communication and stakeholder management skills, with a proactive and solution-oriented mindset. Negotiation skills are a plus
- Experience with data-driven decision-making. Proficiency in SQL, Excel, and/or BI tools
- Project management experience, particularly in cross-functional initiatives involving multiple stakeholders
What the job involves
- The Offer & Revenue (O&R) team is responsible for managing partnerships within our various verticals (energy, telecommunications, insurance, notably), making it the core of Papernest's operations!
- We are looking for our next Offer & Revenue Manager for the Spanish market (based in Barcelona)
- Supported by a junior permanent employee and an intern, this role requires being analytical, a skilled negotiator, and possessing an entrepreneurial mindset
- Working hand-in-hand with our Operations, Data, Tech, and Finance teams, this role is structured around three major missions:
- Manage and develop partnerships in the Spanish market
- Manage existing partnerships (farming):
- Be the daily point of contact between our partners and internal teams (operations, tech & product, data, finance) and ensure 1/That everything is put in place for us to collectively achieve defined objectives. 2/ Facilitate cross-functional knowledge sharing, ensuring internal teams are aligned on updates, new processes, and strategic changes
- Negotiate optimal contractual terms (financial, legal, operational)
- Analyze provider performance metrics and financial indicators, identify areas for improvement, and support decision-making
- Project management & internal support:
- Act as the primary liaison between O&R and Internal teams to support partnership growth
- Support the deployment of new processes and tools, including documentation, training, and post-launch troubleshooting
- Develop new partnerships (sourcing): In existing markets or within new verticals whose potential you will have previously analyzed
- Own the revenue stream at Papernest
- As an O&R Manager, you are also responsible for the "Revenue Optimization" part! Concretely, this means:
- Own the revenue and support internal stakeholders on revenue-related activities including performance monitoring and continuous improvement of KPIs (conversion rate, revenue per client..)
- Oversee and streamline provider billing and claims processes, ensuring accurate reconciliation and compliance with contractual agreements. Ensuring all operations are running smoothly
- Support sales recovery and back-office procedures
- Act as a point of contact for process documentation, ensuring new initiatives are properly documented and easily accessible
- Contribute to key initiatives that shape the company’s future
- The O&R Manager occupies a central position between internal teams and partners, and you will also be asked to contribute to "build" projects that will be defined with the stakeholders with whom you will work daily (operations, tech & product, data). A few examples we have already considered:
- Boost cross-sell
- Define an anti-churn action plan
- Consider a commission model aligning our experts (= the agents who sell offers over the phone) and how suppliers remunerate us
- And many other opportunities!
Application process
- We usually respond within a day
- First call with Clémence, Talent Acquisition Manager (30 min)
- Second interview with Arthur, Head of Offer & Revenue (1h)
- Business Case
- Final interview with Arthur, Head of Offer & Revenue and Team member (1h)
Our take
Papernest helps customers manage their utility bills and subscriptions via its online platform. It predominantly focuses on streamlining the administration involved in moving house, like changing or cancelling water bills and gym registrations, with an additional service that works like a more conventional price comparison site for utilities like internet and gas. It is providing a much-needed service in what's proven to be an interestingly narrow and non-competitive niche.
The company so far has been partnering with real estate agency referrals to bring new customers on board. So the boom in people changing homes over the last few years is likely to have played strongly in Papernest’s favour. It has leveraged a strategic partnership with open banking firm Tink, using the company’s broader European coverage to springboard into more geographies.
Papernest seems something of a rare find: a solution that neatly resolves a large and material problem, that’s proven hugely popular, and yet that hasn’t inspired a flurry of would-be competitors. With the housing market still relatively hot, and mid-term moves inspired by the growing digital-nomad lifestyle still on the rise, Papernest seem to be in a rosy position. If it gets too rosy though, it may have to watch its back.
Steph
Company Specialist at Welcome to the Jungle
Insights
-26% employee growth in 12 months
Company
Funding (1 round)
Oct 2017
$11.7m
SERIES A
Total funding: $11.7m
Company benefits
- Incredible offices in Barcelona, in the heart of 22@ (1500 m2 of furnished terraces, showers, spaces dedicated to catering and rest, Zen garden, games area, etc.) 5 minutes from Poblenou beach! 🏖️
- Remote working possible 1 day per week (including Monday and Friday)
- Unlimited free coffee and tea!
- Self-service snacks and other delicacies
- Choose between Mac and PC, we take care of the rest 💻
- Paperparty every month to decompress 🎉
- Breakfast offered every Thursday 😋💪
- Great professional challenges
- Brilliant colleagues among whom to grow
- Ambitious development prospects / internal mobility
- Career support programs
- An great international atmosphere
- Regular team training
- Regular events and team building
Company HQ
Pont-de-Flandre, Paris, France
Leadership
Previously an Associate at McKinsey & Company, alongside teaching case-cracking analysis at HEC Paris.
Benoît Fabre
(Managing Director)Previously co-founded Visit1Museum, before moving on to consult with Advancy.
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