Customer Support Analyst, IXL Learning
Marketplace Fraud
E-Learning providers
Job no longer available
E-Learning providers
1001+ employees
Job no longer available
1001+ employees
Company mission
To make educational experiences better for everyone.
Role
Who you are
- BA/BS
- Strong written and oral communication skills
- Exceptional critical thinking, research, and problem-solving skills
- Ability to prioritize tasks and work efficiently
- Energetic, mature, positive person who works well independently and with a team
- Detail-oriented and exceptionally organized
- Quick learner who demonstrates initiative
- SQL experience is a plus
- Interest in K-12 education including dynamic resources for educators and effective tutoring services
What the job involves
- In this role, you will preserve and protect IXL Learning’s TPT and Wyzant marketplaces and communities through objective policy enforcement, thoughtful community support and education, and implementation of systems designed to swiftly and proactively address risks to our users and community
- You will use your communication skills to effectively explain solutions to our customers who are teachers, students, parents, school administrators, and tutors
- You will also work closely with engineering and product design teams on continued initiatives to develop and improve IXL’s products and services
- Review customer reports of unauthorized transactions and suspicious activity and take appropriate action
- Investigate and help resolve account takeover situations
- Investigate cases of fraudulent payouts through Hyperwallet
- Develop and maintain reports related to fraud and unauthorized transactions
- Investigate and action fraud rings: fraudulent sales and fraudulent purchases
- Work with Wyzant and TPT’s seller teams on high-touch seller situations regarding fraud
- Respond to chargebacks
- Collaborate across IXL Learning’s family of brands to refine our approach to policy enforcement, helping to update enforcement standards and policies as appropriate
Our take
IXL Learning has been creating software solutions for education since the late 90s and now has more than 17M students worldwide using its service. The personalized learning platform has grown and developed since the late 90s internet boom and become more responsive and tailored to each of its students' needs.
This evolution has been achieved through breakthroughs in analytics software as well as numerous lucrative acquisitions by IXL. These buyouts have included Rosetta Stone, one of the global leading language learning platforms, Education.com and Vocabulary.com. IXL also facilitates Wyzant, the largest tutoring network in the US, and ABCya, which has published more than 300 educational computer games.
With a growing portfolio and a clear vision for global expansion, IXL shows no signs of slowing down. It's 2022 acquisition of Curiosity Media, the company behind Fluencia, and its more recent purchase of UK-based MyTutor highlight this commitment to broadening its reach and impact in online learning. And as it continues to build on these moves, the company is set to further strengthen its presence worldwide and shape the future of digital education.
Freddie
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Company HQ
East San Mateo, San Mateo, CA
Leadership
Paul Mishkin
(CEO)Paul has been serving as the CEO of IXL LEarning since 1998.
Salary benchmarks
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