Senior Technical Support Engineer, Wasabi
EMEA
Cloud storage company
Open for applications
Cloud storage company
201-500 employees
Open for applications
201-500 employees
Company mission
To store all the world’s data by making data storage simple, affordable, fast and secure.
Role
Who you are
- Must have hands-on experience with AWS S3 Cloud Storage
- Must be AWS Solution Architect Associate Certified or equivalent experience
- 8+ years of relevant work experience
- 4+ years of experience in technical support or network operations
- Experience supporting mission-critical systems that operate 24x7x365
- Understanding of Backup Software, Applications using APIs & SDKs
- Understanding of Linux and Networking protocols such as HTTP, TCP/IP, DNS, TLS
What the job involves
- This role reports to the EMEA Manager of Customer Support
- Help our enterprise customers integrate their applications with Wasabi Cloud Storage
- Explore the inner workings of the S3 protocol and its interoperability with Wasabi’s services
- Engage with Wasabi Sales and Development engineers worldwide to enhance Wasabi’s service
- Collaborate with the Support Team members to provide technical leadership
- On a typical day, Wasabi technical support engineers might deep dive to determine the root cause of a customer issue, investigate why a performance metric is trending the wrong way, consult with the top engineers at Wasabi, or discuss new approaches to automate operational issues. Travel is not regularly required
Our take
The cloud storage revolution is accelerating, and more and more companies want to make use of its services; but for some, the options out there may be unappealingly complex to implement, or simply beyond their financial reach. Wasabi Technologies supplies quick, reliable, and affordable cloud storage, so that more companies can make the most of the cloud.
Wasabi was founded in 2015 in hopes to make cloud data storage cheaper, as well as faster and simpler. The company provides Hot Cloud Storage, a one size fits all storage technology that is significantly cheaper than competitor alternatives. With its solution, users can affordably store near infinite amounts of data in a manner which is simple to access and easy to manage.
Wasabi Technologies has an impressive number of customers and partners globally and has raised substantial funding to Series D. This is being invested into the company’s technological capabilities and an expansion into more vertical markets - notably the APAC regions. The funding will also strengthen Wasabi's channel collaboration, and expand the company's go-to-market team and global brand strategy.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Dec 2022
$15m
SERIES D
Sep 2022
$125m
SERIES D
Total funding: $326.7m
Company values
- Creativity: Boldly living outside the box with disruptive market innovation and embracing our company’s artistic heritage to do good in the world.
- Partnership: Recognizing the importance of teamwork to make amazing things happen, both in business and in cause.
- Performance: Delivering a best-in-class experience that will exceed expectations of our customers and those around us, and holding ourselves accountable to that.
- Simplicity: Focusing on a single solution and doing it better than anyone, removing the complexity, and remaining transparent and authentic in all areas.
- Stewardship: Being leaders in our community through trust, commitment, communication, and respect for all.
Company HQ
Prudential / St. Botolph, Boston, MA
Articles
Leadership
David Friend
(CEO)Active investor, and board member at several business. Co-founder and former CEO of Carbonite. Previously co-founded 5 other companies.
Jeff Flowers
(CTO)Co-founder and former CTO of Carbonite, of Sonexis and of FaxNet. Co-Founder and former CEO of Storiant. Previous experience as VP of Engineering.
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