Implementation Manager, EverCommerce
EverPro
$68k
OTE
+ ESPP
Integrated SaaS solutions
Be an early applicant
Integrated SaaS solutions
1001+ employees
Be an early applicant
$68k
OTE
+ ESPP
1001+ employees
Company mission
To transform commerce for the service economy.
Role
Who you are
- Must be technically savvy
- Demonstrate high levels of written and verbal communication
- Comfortable with change; strong prioritization skills; ability to balance multiple tasks
- Comprehension and delivery of monthly, quarterly and team level goals
- User-level CRM experience
- Demonstrate ability to own the process and account; know when to escalate to leadership
- Demonstrate the skill of guiding a customer efficiently and effectively through the onboarding process
- Demonstrate the ability to assess the needs of a customer and tailor they journey as needed
- A mindset of continuous innovation and improvement
- Equal doses of patience and common sense
- Familiarity with web applications and mobile applications
- Experience with QuickBooks (preferred)
- Experience with Microsoft Excel (preferred)
What the job involves
- We are looking for an Implementation Manager to focus on our Service Fusion platform
- Service Fusion, an EverCommerce company, delivers powerful business management software to nearly 4,000 field service contractors across industries like HVAC, plumbing, electrical, and appliance repair
- Our mission is to empower “anyone in a truck” with enterprise-level tools at a small-business price, helping service pros run their operations efficiently from anywhere
- As an Implementation Manager, you’ll be the primary point of contact for new clients as they begin their journey with Service Fusion
- You will guide customers through onboarding, ensuring their software is configured to fit their workflows and business goals
- Your role will combine technical aptitude, clear communication, and customer advocacy to deliver a seamless onboarding experience that sets our clients up for long-term success
- Performing system setup
- Coordinating and performing training
- Overseeing data import progress
- Solving customer-specific workflow issues
- Remain knowledgeable and up to date on all Service Fusion products
- Contribute to the Service Fusion roadmap
- Consistently meet or exceed company performance metrics
- Collaborate with peers and clients on projects
- Represent brand at trade show events
Our take
Denver-based EverCommerce is a service commerce platform that offers vertically tailored SaaS solutions for more than half a million global service-based SMBs. Its goal is to accelerate digital transformation across various industries within the service economy, which has proved to have done when considering its recent growth in customers.
The company, which specializes in Home Services, Health Services and Fitness & Wellness Services, serves to accelerate growth, streamline operations and increase retention. By automating these processes, EverCommerce enables clients to focus on simply growing their businesses. Despite increased macroeconomic headwinds in recent years, affecting the marketing services solutions, the company still delivers double-digit growth and solid profitability.
In 2021, EverCommerce acquired DrChrono and through this both companies are able to share their commitment to helping SMEs thrive. In fact, EverCommerce has become somewhat of a beast in its trade having acquired almost 30 companies, multiple in each year. This has enabled it to adopt a broad array of features to offer its growing customer base
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2020
$20m
GROWTH EQUITY VC
Apr 2017
$12m
SERIES A
Total funding: $36.2m
Company benefits
- Flexibility to work where/how you want – in-office, remote, or hybrid
- Robust health and wellness benefits, including an annual wellness stipend
- Continued investment in your professional development through Udemy
- 401k with company match
- Flexible and generous paid time off
- Employee Stock Purchase Program
Company HQ
River North Art District, Denver, CO
Leadership
Matthew Feierstein
(President & COO)Former President at PaySimple. They were also the COO at Pronto.
Chris Alaimo
(CTO)They have extensive history as a VP of Engineering at various companies. Former CTO at PaySimple.
Eric Remer
(CEO)Co-founded I-Behavior, Conclave Group LLC and PaySimple.
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