Director of Product, Booksy
Customer Domain
Appointment booking software
Open for applications
Appointment booking software
501-1000 employees
Open for applications
501-1000 employees
Company mission
To help keep your business on pace with your passion.
Role
Who you are
- 10+ years of product management experience with increasing scope and complexity
- Consumer products experience (marketplaces preferably) , ideally including practical knowledge of top of the funnel acquisition and mid-funnel engagement
- Customer focused mindset backed up with a toolkit to work back from customers
- Demonstrated ability to deliver impact in a growth environment where priorities shift fast and tough trade offs across the portfolio of products need to be made regularly. High comfort with ambiguity and frequent change
- Operational excellence and discipline - experience of setting up and scaling agile product development processes involving KPIs ownership, progress monitoring, continuous improvement, and rapid iteration
- Pragmatic with speed over perfection mindset
- Clear product craft expertise and credibility gained bringing multiple products to market
- Data and evidence based approach - comfortable with data, able to analyze and draw conclusions and guide teams in making informed, evidence-based decisions
- Leadership skills and track record of leading, building and developing high performance product teams
- Comfort and experience of moving between strategy work and getting hands on and deep into execution and operations
- Ability to work closely, build trust and alliances across stakeholders, domains and functions (operations/business and engineering in particular)
- Self-starter comfortable working independently with minimum steering or supervision
What the job involves
- We are currently looking for a Director of Product responsible for the Customer Domain of Booksy products. (we use this term to refer to the end consumer). In this role you will shape the relevant product strategies and lead product development for Booksy customers who use our products to discover and book services.
- In your scope you will look after the broad domains of consumer onboarding, search and discovery, engagement and appointment booking. You will lead 4 teams and report to Booksy Chief Product Officer. This is a critical leadership role that will have a broad strategic impact, influencing not just product development but also overall business strategy
- The role is remote, with occasional travel involved and based in the UK, Spain, Portugal or Poland
- Set an ambitious, strategic plan and roadmap for the Customer product of Booksy with 12 months time horizon
- Foster customer focus - ensure that all product development is grounded in customer needs and informed by customer evidence
- Lead innovation - analyze, identify and quantify opportunities for new product features and new products
- Establish clear, data informed prioritization and manage key trade offs, particularly balancing scalability with speed and innovation
- Bring the roadmap to reality through disciplined planning and execution (planning, discovery, effective delivery)
- Establish an operational rigor, including defining clear input and output metrics and a regular review rhythm of relevant metrics and progress of initiatives in flight
- Drive impact - measure progress and deliver customer value and business results
- Foster an effective collaboration between product development functions (engineering, design, data, research)
- Be a focal point for stakeholder collaboration and alignment across the organization resulting in joint prioritization, focus and fast iterative learning
- Establish and foster a strong product craft and culture that attracts top product talent and yields customer and business value
- Hire, coach and develop a high performing team of product professionals
Our take
Appointment-based businesses are turning more and more to digital products to help them work better, and Booksy is one of them. This mobile app and appointment marketplace enables beauty and wellness businesses to automate scheduling, calendar management and payments, while providing consumers a way to find exactly the service they need.
Born out of Poland but now based in the US, Booksy’s platform has more than 13 million active users, and saves both customers and brands time by eliminating the need for phone calls back and forth over business hours. Fresh funding from Innovia Capital indicates the growing interest that the beauty sector has in tech, and the investment will be put toward company expansion.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
Company
Funding (last 2 of 7 rounds)
Jan 2021
$70m
SERIES C
Nov 2020
$43.5m
LATE VC
Total funding: $161.2m
Company values
- We celebrate your independence - We celebrate people and their ideas - brave, inspiring, or even just plain wacky. Because at the end of the day, it’s your talent and perspective that set you apart. No matter who you are or where you are on your path, we’re here to give you the tools to run your business, your way
- We support your journey - It’s your path - we just help you get there. You’ve got the ideas, talent, and drive. We’ve got the tools to support your journey. Whether your business is a passion project, an investment in the future, an empire-in-the-making (or all of the above), Booksy’s got your back
- We believe in community - Together, we can do more, better. Booksy makes it easy to engage and grow the community you’ve worked hard to build. We connect service providers all over the world to exchange insights, share encouragement, and foster belonging
Company HQ
Near North, Chicago, IL
Articles
Leadership
Stefan Batory
(CEO)Previously CEO at iTaxi.pl, Sensi Soft and eo Networks. Was the Director of Technology at The Mother Ship Poland.
Konrad Howard
(Chief Innovation Officer)Previously Supervisory Board Member at iTaxi.pl. Head of Product at Inter Cars SA and Managing Director at Sensi Soft Ltd.
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