Staff Database Engineer, ServiceNow
Office located in Dawson Street, Dublin
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
Office located in Dawson Street, Dublin
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Extensive hands-on experience with PostgreSQL and MariaDB in production environments
- Strong understanding of database internals, indexing strategies, replication, and failover mechanisms
- Proficiency in SQL performance tuning and query optimization
- Experience with DevOps automation, CI/CD pipeline and agile methodologies
- Experience with backup/restore strategies, disaster recovery planning, and data migration
- Familiarity with monitoring tools (e.g., Prometheus, Grafana, pg_stat_statements)
- Scripting skills in Python, Bash, or similar for automation and tooling
- Ability to be on-call during a weekend (once +- every 2 months)
Desirable
- Experience with cloud-hosted database services (e.g., Amazon RDS, Google Cloud SQL)
- Knowledge of containerized database deployments (e.g., Docker, Kubernetes)
- Exposure to CI/CD pipelines and DevOps practices related to database changes
What the job involves
- We’re hiring a Staff Product Service Engineer with deep expertise in PostgreSQL and Mariadb to support, optimize, and scale our database-backed services
- This role is pivotal in ensuring high availability, performance, and reliability across customer-facing platforms and internal systems
- Serve as the technical engineer for database operations, focusing on PostgreSQL and Mariadb environments
- Diagnose and resolve complex production issues related to database performance, replication, and availability
- Collaborate with product and engineering teams to design scalable data architectures and service integrations
- Automate routine maintenance tasks and contribute to infrastructure-as-code initiatives
- Implement monitoring, alerting, and backup strategies aligned with SLAs and compliance requirements
- Provide guidance on schema design, query optimization, and data lifecycle management
- Mentor junior engineers and contribute to service reliability best practices
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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