Commissions Analyst, Medallia
$67.2-99k
Customer experience management
Be an early applicant
Customer experience management
1001+ employees
Be an early applicant
$67.2-99k
1001+ employees
Company mission
Medallia's mission is to help companies win through customer experience.
Role
Who you are
- 1-3 years' experience in Commissions, Finance, Operations or related field
- Bachelor's Degree in Finance or Accounting or any other field
- Proficiency in Microsoft Excel and Google Sheets, including advanced functions and data analysis capabilities
Desirable
- Experience with Varicent or similar sales compensation tool
- Self-motivated and able to work under pressure; dependable with deliverables and deadlines, able to multitask
- Proven problem-solving abilities to address challenges efficiently and effectively
- Result driven and organized, with excellent attention to detail and the ability to work in a fast paced environment
- Strong analytical skills to assess complex data and derive actionable insights
- Strong listening, analytical and organizational skills
What the job involves
- Join our Sales Operations team as a Commissions Analyst responsible for calculating and administering commission and incentive payments for our sales personnel. This person will help ensure accuracy and timeliness by using spreadsheets and ERP systems to resolve reconciliation issues. This role will collaborate closely with sales, sales operations, and finance teams, utilizing your analytical skills to provide data-driven insights
- Calculate and administer commission and incentive award payments to sales personnel, ensuring accuracy and timeliness in alignment with commission plan provisions
- Set up new sales plans and participants in Varicent, including the initial configuration and ongoing maintenance
- Conduct monthly commission validations and generate reports to ensure accurate and consistent compensation for sales personnel
- Assist in managing requests for exceptions to compensation policy, collaborating with relevant stakeholders to evaluate and address concerns
- Support the sales team in constructing commission plans and interpreting actual versus planned results, offering actionable insights and recommendations
- Prepare internal reports to support the monthly and quarterly financial close process, providing comprehensive analysis and documentation
- Contribute to the development and enhancement of processes and reports to standardize the tracking, analysis, and interpretation of key business metrics
- Collaborate with various departments to enhance policies, procedures, and business practices that increase efficiency within the commissions function
- Serve as a trusted financial advisor to business clients, helping them understand the financial impact of their decisions with value-added alternatives and analytics
Our take
Medallia's SaaS platform, the Medallia Experience Cloud helps with the understanding and management of experience for customers, employees and citizens.
Its software captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalised and predictive insights that can drive action to help businesses.
Medallia has become a leader in the market with over 1,000 customers, including some of the world's leading brands like Samsung, PayPal and Mercedes Benz. In 2021, it was bought out by Thoma Bravo, which helped it to achieve greater flexibility and bolster its leadership and customer team.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-4% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2019
$70m
SERIES F
Jul 2015
$150m
SERIES D
Total funding: $325m
Company benefits
- Work from home opportunities
Company values
- Every Experience Matters: Big or small...we believe that nothing impacts the way someone feels about your company more than a positive or negative experience. That’s why we obsess over the details and will always push to help customers make every experience matter
- Always Be Innovating: Our infinite signal capture and AI-powered deep learning capabilities coupled with our seamless integration technology has made Medallia the world’s leading platform since day one. But where we are today isn’t nearly as exciting as where we’ll be tomorrow
- Fiercely Customer First: Customers, employees, users, partners – we believe everyone’s experience must be a stellar reflection of who we are. It guides our decision making and we genuinely know that customers are why we exist today
- Trust and Respect: Companies trust us with their most precious asset: their reputation. We treat people with respect that honors that trust. We know how critical data security is to our customers — many of whom operate in highly regulated industries. At Medallia we maintain industry-leading practices to protect that data
- All Belong Here: Everyone brings different life experiences to the table and we embrace them all. It makes us a stronger, smarter company. We encourage people to bring their whole selves to work each day, which is why we founded our Diversity, Inclusion and Belonging (DIBs) practice in 2016
- Talent Is Everywhere: Our company is brimming with smart, growth-minded people so we develop that talent and promote from within. We encourage our employees to shine in new ways through skills development, mentoring, and creating new opportunities for each and every person to advance
- Success from Sustainability: Intelligence and integrity dictates that we do all we can to protect the planet. We believe that continuously enacting this mindset we can win both in business and our integrity
Company HQ
Pleasanton, CA
Articles
Leadership
Borge Hald
(Executive Chairman)Previously a Manager at BCG. Has an MBA from Stanford
Leslie Stretch
(CEO, not founder)Previously President and CEO of CallidusCloud (acquired by SAP). Also Senior VP at Sun Microsystems
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