Partner Operations Manager, Envoy
$129.2-145k
OTE
+ Equity
Onsite Tuesday - Thursday
3+ days a week in office
Flexible workplace platform
Job no longer available
Flexible workplace platform
201-500 employees
Job no longer available
$129.2-145k
OTE
+ Equity
Onsite Tuesday - Thursday
3+ days a week in office
201-500 employees
Company mission
To create a world where workplaces work better.
Role
Who you are
- With a critical focus on project completion and goal orientation, we are seeking a Partner Operations Manager who brings experience, discipline and creativity in developing, managing, and continuously improving partner processes and overall department operations
- Minimum of 3-5+ years of experience in a Channel Operations or Channel Analyst role, preferably in SaaS
- Experience building and owning scalable programs including creating content & collateral, marketing, onboarding, and enabling channel partners
- Identify and mitigate risks associated with channel operations, including contractual, financial, and reputational risks
- Analyze channel data to provide insights into partner performance, market trends, and competitive dynamics
- Prepare and present regular reports to senior management on channel performance and strategic initiatives
- Skill in designing, implementing, and refining processes that streamline channel operations, enhance efficiency, and improve partner satisfaction
- Strong project management skills to oversee multiple channel initiatives, ensuring they are delivered on time and within budget
- Experience with partner enablement programs that include a learning management system (LMS) and tracking for certification
- Proficiency with Salesforce, partner portals, and other technology tools that support channel management and operations
- A great communicator with the ability to establish and maintain strong relationships both internally and with external partners
- Highly organized, autonomous, and an independent thinker who is not afraid to ask questions, or call out potential gaps in tools or processes
- Comfortable and energized operating in a fast moving environment where change is constant
- Entrepreneurial and self-motivated, with the ability to juggle multiple priorities
- Intellectually curious and ambitious
- Both analytical and process oriented
- Enjoy sharing your knowledge, and helping others succeed
- Willing to step outside of your role or comfort zone to ensure the success of the business; No task is too big or too small
- Able to think big, creating systems, processes and tools that will help us build for Global Scale
- Passionate about our product and company
- Enthusiastic about learning and growing at Envoy
What the job involves
- The Partner Operations Manager is a strategic and detail-oriented individual that works closely with our global head of channels and partnerships
- You will be joining a highly dynamic team that’s motivated, energetic and driven to succeed in making the partner organization a significant contributor to the company’s continued success
- Within this dynamic role, you will also help to establish new and improve existing operational and business processes including performance tracking, QBRs, program guidelines, and program efficiencies
- The overall program, which is also owned and managed by the Partner Operations Manager, supports multiple indirect routes to market including resellers, technology/integration partners and affiliates - all of who exist in every major global market, both domestic and international
- In support of the successful on-boarding and development of our partners, you will be responsible for, together with your Channel Account Management team, creating and executing enablement programs that equip our partners with the knowledge and skills they need to sell and support our customers
- Develop and refine key partner processes, including onboarding, deal registration, MDF management and spiff distribution to ensure efficiency and scalability
- Offer daily assistance to internal teams for partner-related inquiries and support
- Provide clear visibility on pipeline performance by accurately managing metrics and providing monthly forecasts on pipeline generation using reports and dashboards
- Document processes and best practices to support internal teams and partners
- Develop a deep understanding of our partner program and strategy to manage complex requests and escalations effectively
- Work with managers across departments to design and iterate on processes and projects related to partnerships
- Maintain up-to-date knowledge of our product and processes
- Collaborate with Sales, Product, and Enablement teams to ensure partner requirements are met and incorporated into the partner program tracking and reporting
- Remain in close coordination with Sales, Marketing, Finance, Enablement and Business Operations in the development and execution of the partner program strategy
Our take
Envoy is a visitor management platform. Envoy offers a raft of workplace management tools, which help businesses ensure that their shop floor runs efficiently.
Envoy has already helped organize tens of thousands of locations globally, and brings together several solutions in a flexible package. The platform manages hybrid schedules, welcomes guests, helps companies improve security, assists with the managing and booking of rooms for collaboration, and even plays a role in structuring mailrooms more effectively.
A 2022 series C funding round took the company to a valuation of over $1B. It has been invested into company growth and creating more tools for secure and connected workplaces.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2022
$111m
SERIES C
May 2020
$30m
LATE VC
Total funding: $200.2m
Company benefits
- Flexible time off to help you relax and recharge
- Learning and development stipends
- Full health coverage for you and your dependents
- A remote working credit to set up your home office
- $100 monthly wellness credit
- $100 headphone credit every 2 years
- A 401K, so you can invest in your future
- 12 weeks of paid parental leave
Company values
- Create great experiences
- Communicate openly
- Stand out
- Pitch in
- Chose action
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Larry Gadea
(CEO)Software Engineering at Carleton University. Systems Performance Consultant at Milo and Shopify. Infrastructure Engineer at Twitter. Founded Envoy in 2013.
Salary benchmarks
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