Second Line IT Support Engineer, Progeny
£27.2-32k
3-5 days a week in office
Financial planning, legal & asset management
Be an early applicant
Financial planning, legal & asset management
501-1000 employees
Be an early applicant
£27.2-32k
3-5 days a week in office
501-1000 employees
Company mission
To be the most trusted professional advisory firm in the UK and beyond.
Role
Who you are
- Previous experience working in a similar role
- Experience using MS 365, MS exchange online, SharePoint & Azure
- Experience using MS Server 2016 R2 onwards
- Experience using MS Windows 10, 11, macOS
- Experience of using a range of ticketing systems, Freshservice or VSA X is desirable
- MS Server 2016 + beyond is essential
- Networking fundamentals (TCP/IP, DNS, DHCP)
- Knowledge of a range of networking hardware (switches, servers, routers etc.)
- Excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation
- Excellent organisational skills
- Ability and desire to work as part of a team to achieve quality standards, and time effective outcomes
- Ability to work on own initiative
- Ability to prioritise, manage and perform under pressure
- Good attention to detail and with a keen eye for detail
- Ability to demonstrate practical troubleshooting and problem analysis techniques
- Highly skilled MS Office suite user
- Willing to work flexibly, with enthusiasm
- Ability to travel and work in different offices as required
What the job involves
- As a Second Line IT Support Engineer you will help and support a wide range of team members with any IT issues and support the IT Team in maintaining Progeny’s IT network, servers, and security systems, critical to the continuous growth of the business
- Reporting to the IT Support Team Leader, you will collaborate, organise, and maintain crucial elements of Progeny’s infrastructure to ensure it is effective in supporting our teams to deliver world-class client service
- Utilising your excellent interpersonal skills, you will serve as a key point of contact for team members across multiple global locations to manage incidents and requests, developing great rapport and providing outstanding service
- You will also use your previous technical experience to delve into analysis work, aiming to optimise our network and systems to support Progeny’s current goals and ambitions for the future
- Responsible for First and Second Line IT support
- Application support for company platforms
- Diagnosing and resolving technical issues
- Serve as a key point of contact for Progeny team members seeking technical assistance over the phone, email, or in person
- Provide general hardware and software support to team members
- Undertake analysis, diagnosis, and resolution of a variety of problems ranging in complexity
- Work to SLA thresholds for incidents, requests, and problems
- Manage several open Incidents/Problems and mini projects simultaneously
- Systems & Performance monitoring
- Carrying out daily checks on the company’s infrastructure systems
- Configure and install new IT equipment and software
- Networking including AD/DNS + Group Policy
- Trend Analysis and Problem Management
- What Success Looks Like
- First 30 days: Become integrated well with the other members of the team and have a good understanding of our most important applications and systems. Work on incoming support tickets alongside/ with the assistance of other members of the IT Support Team
- First 90 days: Become a well known and valued member of the IT Support Team with a deep understanding of most of our important applications and systems. Work independently and confidently on First and Second line support tickets (with assistance from the team when required) and work to our daily average ticket targets alongside the rest of the team
- First 365 days: Attain a working knowledge of the company’s systems and applications in line with our other Second Line IT Support engineers. Begin focusing on company funded personal development through third party certification. Work alongside other members of the IT Support and Infrastructure teams on non-ticketed long-term projects
Our take
Digitisation has transformed how we work, bringing significant benefits to businesses across various sectors. However, in the financial world, the digital shift is still catching up. While progress is being made, there's still a long road ahead before the industry full embraces digital transformation.
Progeny, a global professional services firm, is bridging this gap by combining independent financial planning, asset management,m tax, HR, and private and corporate level services. With over 40 years of industry experience, Progeny has witnessed the changes firsthand and has successfully adapted to keep pace with the evolving landscape.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Wellbeing day: As part of Progeny’s ongoing commitment to wellbeing, all team members are given a paid day off to focus on themselves
- Employee Assistance Programme: A programme via Health Assured providing counselling, legal support, bereavement support and more
- Private Healthcare Scheme: Provided by BUPA, this includes a digital GP, a 24-hour helpline and counselling support
- Group Pension Scheme: We operate a personal pension plan and will match team members contributions up to 5% with the option for team members to pay in more if they choose
- Volunteering day: Team members are entitled to a paid volunteering day each year to spend supporting your community
Company HQ
Leeds City Centre, Leeds, UK
Leadership
Tom Wood
(Group CEO)Previously the Chief Restructuring & Financial Officer at The Co-operative Bank, CFO & CEO at Shawbrook Bank, Group CFO at Skipton Building Society, and Finance Director at NBNK Investments.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 5 more jobs at Progeny