IT Support Technician, Aero
Part Time
$30-$35/hour
Office located in Van Nuys, CA
Next generation air travel company
Be an early applicant
Next generation air travel company
201-500 employees
Be an early applicant
$30-$35/hour
Office located in Van Nuys, CA
201-500 employees
Company mission
To usher in a new golden age of air travel.
Role
Who you are
- 2+ years of experience in an IT support or help desk role required
- Experience with device management in a macOS/iOS environment is essential; familiarity with Mosyle or similar MDM tools is highly preferred
- Experience with Google Workspace tools (Google Drive, Google Sheets, Google Docs, etc.) is essential. Familiarity with Google Workspace administration is a plus
- Strong troubleshooting skills with a knack for problem resolution and root-cause analysis
- Excellent communication skills, with the ability to explain technical concepts to non-technical teammates
- Organized and detail-oriented, capable of managing physical inventory and multitasking in a dynamic environment
- Must be able to lift up to 25 lbs (e.g., monitors, printers) and access cabling under desks
What the job involves
- The IT Support Technician supports our local team in Van Nuys, ensuring smooth daily technical operations and seamless employee collaboration
- This part-time, onsite role bridges hands-on device management with direct end-user suppor
- You’ll serve as the primary point of contact for local IT needs, managing our Apple-based device inventory, resolving technical hurdles, maintaining a secure and efficient technical environment, and working cross-functionally to support new hires
- Provide frontline technical support for local employees, troubleshooting hardware, software, and connectivity issues
- Administer user accounts and access rights within Google Workspace and other applications
- Assist teammates with day-to-day questions involving collaboration tools (Google Suite, Slack, Zoom, etc.)
- Triage incoming support tickets and questions, resolving them efficiently or escalating to senior IT teammates when required
- Manage the full lifecycle of Apple hardware (Macbooks, iPads, and iPhones) using a Mobile Device Management platform (Mosyle), including provisioning, deployment, and retirement
- Execute device onboarding for new hires, ensuring laptops and iPads are wiped, updated, and configured with the correct profiles before their start date
- Maintain accurate inventory data, including asset tagging, labeling, and auditing physical devices
- Ensure all devices remain compliant with security policies and update schedules
- Schedule: Part-time (16-18 hours/week); 2 - 8 hour shifts or 3 - 6 hours shifts
Our take
Aero is carving out a unique space in luxury air travel. On one end, you've got the big players (Qatar Airways, American, British Airways), offering traditional first-class experiences. On the other hand, there's a full private jet treatment from companies like VistaJet or LunaJet. Aero sits somewhere in between, offering 'semi-private' flights that feel like first class (without the first-class price tag). It's a niche, but one that's turning heads by blending comfort, exclusivity, and value in a way few others do.
The premium service allows travellers to book a seat on jets flying directly between private terminals, so there are no crowds and no waiting in line. All seats are first class, and flyers have access to a private lounge and a dedicated concierge team while on board.
The company is backed by Uber's co-founder, Garrett Camp and their startup studio, Expa. It's currently only serving a small handful of destinations within the US, so the service is limited. However, there are plans to add more routes to take in popular European and US beach resorts, and some major cities such as London.
Steph
Company Specialist at Welcome to the Jungle
Insights
49% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Aug 2022
$15m
CONVERTIBLE
Aug 2022
$50m
SERIES B
Total funding: $104.5m
Company HQ
Van Nuys, Los Angeles, CA
Leadership
Ben Klein
(CEO)Ben initially joined the Aero team in 2021 on the General Counsel, since then, they've held a number of roles, becoming CEO in 2023. Previously, they were an Adjunct Professor of Aviation Law at San Jose State University.
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