Technical Support Engineer, Prescriptive Data
$90-115k
Carbon reduction technology for real estate
Job no longer available
Carbon reduction technology for real estate
21-100 employees
Job no longer available
$90-115k
21-100 employees
Company mission
To reduce the commercial real estate industry’s carbon footprint by providing real estate operators with an energy reduction tool that also provides significant financial payback and increases asset valuations.
Role
Who you are
- The Technical Support Engineer should have working knowledge of building systems and HVAC, experience with building communication protocols like BACnet and Modbus, and a basic knowledge of IT and networking
- Self-motivated and high attention to detail
- Strong desire for continuous learning of new systems, hardware, and other technologies
- Best in class problem solving skills
- Strong oral and written communication skills
- Good understanding and technical knowledge of HVAC equipment and systems
- Good understanding and technical knowledge of building automation systems
- Organizational skills including, but not limited to, the ability to handle multiple demands and assignments, and the ability to prioritize tasks effectively and efficiently
- Good knowledge in Microsoft Office programs
- Excellent customer service skills
- Four (4) year college engineering or technical degree required or equivalent work experience
- Niagara N4 certification is a plus
- Certified Energy Manager (CEM) and other professional certifications (LEED, CEA, etc.) also a plus
- One to Three years of related work experience
- A minimum of one-year work experience in the building automation/controls and/or installation of mechanical HVAC equipment highly preferred
- Experience with building automation systems (Tridium, Johnson Controls, Honeywell, Alerton,
- Automated Logic, ec.) highly preferred
- Working knowledge of IT and networking
What the job involves
- As a Technical Support Engineer at Prescriptive Data, you will play a crucial role in ensuring our customers have a seamless experience with our product, Nantum OS.
- You will be our in-house expert on Nantum OS and the internal tools needed to support our product and our customers
- The Technical Support Engineer should be an excellent communicator and will be responsible for engaging with our customers across our Zendesk ticketing platform, emails, phone calls, and in person.
- Provide support for customer issues through various channels (ticketing system, live chat, phone, and in person) to pinpoint and address technical support inquiries
- Support all of Nantum’s integrations with building management systems, meters, IoT devices, and APIs
- Lead troubleshooting of all Nantum hardware installed in our customer buildings
- Ensure customer satisfaction through regular follow-ups and timely resolution of issues
- Provide technical guidance and support to our customers and internally within PD
- Develop and maintain technical documentation and training materials
- Other duties may be assigned
Our take
Most of the energy consumed in the US goes to waste, and a massive proportion of that is surplus usage for buildings. Prescriptive Data was created to meet the growing demand for a building-management system that minimises this waste.
Not alone in looking to treat this problem, the startup has distinguished itself in a number of ways. Primarily, its technology uniquely uses bleeding-edge technologies like AI, IoT, and Big Data combined with institutional knowledge from its real estate background.
Now, the startup is adjusting its focus to capitalise on the increasing focus on ESG standards among its clients with millions of square feet in commercial real estate. The technology is well-aligned to have a major impact on emissions reductions in the face of both public consciousness and increasing regulation.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Jun 2016
$5m
EARLY VC
Total funding: $5m
Company benefits
- Family medical leave
- Flexible work schedule
- Daily sync
- Friends outside of work
- Group brainstorming sessions
- Intracompany committees
- Open door policy
- Open office floor plan
- Pair programming
- Remote work program - includes work from home/work remotely on occasion as needed
- Team based strategic planning
- Team owned deliverables
- Eat lunch together
- Dental benefits
- Disability insurance
- Flexible Spending Account (FSA)
- Health insurance benefits
- Life insurance
- Vision benefits
- Casual dress
- Commuter benefits
- Company outings
- Job training & conferences
- Promote from within
- 401(K)
- Performance bonus
- Paid holidays
- Unlimited vacation policy
Company HQ
Midtown East, New York, NY
Leadership
John Gilbert
(Executive Chairman)Co-founder/Inventor of Nantum by Prescriptive Data. Former COO/EVPCOO/EVP at Rudin Management.
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