Senior Solutions Engineer, Authorium
Post-Sales Implementation
$100-140k
More information about location
Technology procurement platform for governments
Open for applications
Technology procurement platform for governments
21-100 employees
Open for applications
$100-140k
More information about location
21-100 employees
Company mission
City Innovate's mission is to make technology a force for social good in government.
Role
Who you are
- We are looking for someone who is extremely ambitious, curious, and hungry to make a big impact in the lives of our customers (the government officials responsible for changing residents' lives through innovation in procurement)
- You are someone who possesses both a high level of customer empathy and technical mindset
- You are resourceful and aren't afraid to push yourself outside of your comfort zone in order to solve a problem
- 7+ years of experience as Solution Engineer, Technical Consultant, Implementation Manager, or Product Manager, preferably with enterprise level customers
- Strategic and creative problem-solving - a demonstrated ability to get to the “why” of every technical requirement
- Rapidly assume the role of subject matter expert, demonstrating a deep understanding of our company's software and its implementation for our clients
- Experience with data entry and creating complex solution design documents
- Ability to troubleshoot complex software configuration issues
- Experience working directly with customers in a consultative capacity to help determine solution to customer needs
- Attention to detail
- Ability to deliver within tight deadlines with little to no supervision
- Excellent communication skills with a track record of articulating complex concepts clearly and persuasively to customers and team members
- Ability to take charge of substantial areas of team performance and enhancement of processes. The ideal candidate will be instrumental in fostering team development and elevating their skills
- Self Starter: highly motivated and proactive, capable of beginning tasks or projects without needing explicit instructions or constant supervision. These individuals display initiative, often taking the lead on tasks and coming up with new ideas or solutions on their own. They are typically responsible, resourceful, and reliable, demonstrating a high degree of self-discipline and the ability to prioritize and manage their time effectively
- Proven ability to innovate and implement advanced strategies that elevate team performance and contribute to the company's competitive edge
- Improves others around them through their approach, mindset, or other unique characteristics
- Process improvement mindset
Desirable
- Deep experience serving public sector customers with software solutions
- Knowledge of some mix of government procurement, contracting, grants administration, vendor management, specifically within areas of the Federal government
- Strong leadership qualities, with experience in mentoring and guiding team members to achieve their full potential
- Strategic Mindset. Asks the question “Why are we doing things this way” with the goal of ensuring every action we take is the best course of action
What the job involves
- At Authorium the Senior Solutions Engineer will leverage their extensive technical proficiency to understand customer needs and configure a solution in the Authorium Platform to meet those specifications
- As a part of the Professional Services team, they will address customer technical inquiries and facilitate the transition of existing customer processes to our platform
- Furthermore, they will cultivate professional relationships with clients to understand their challenges, ensuring the implementation process aligns with their unique needs. This is a Post-Sales position
- We are looking for a Senior Solutions Engineer to understand customer needs and present solutions accordingly as we grow Authorium to the next level. This role will include up to 10% travel for on-site customer work
- In this position, you’ll be an integral part of the Professional Services team, helping deliver big customer wins and providing a voice for improvement of our offerings
Our take
Although there is a clear correlation between technological innovation and the effectiveness of businesses in serving their clients, government as a whole has so far failed to adopt the same technologies to serve its citizens. Authorium, formerly City Innovate is a company facilitating the faster procurement of government-essential technologies at the federal, state and local levels, to help these institutions better serve the communities they are responsible for.
Authorium's no-code platform supplies visibility across digitization projects and streamlines the acquisition process from research to contracts and grants. By reducing the time taken to find and implement new technologies, governments using the company's platform can catch up with innovative trends, and use technology to the advantage of their residents. With strong funds at its back, Authorium is moving ahead with advancing its platform and growing operations towards making technology a force for social good.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
May 2023
$12m
SERIES A
Oct 2022
$9.2m
EARLY VC
Total funding: $21.2m
Company benefits
- A DIVERSE AND INCLUSIVE WORKPLACE: Women. Parents. Caretakers to the elderly. People of color. We pride ourselves on our diverse workforce.
- UNLIMITED PAID TIME OFF: We know work isn’t your whole life. Take the time you need when you need it. To take care of an ill child or other family member. Zipline through a tropical jungle. Or chill on the beach.
- MOST ROLES ARE REMOTE: We are a remote-first company with offices located in San Francisco, Sacramento, and – coming soon – New York. You can work where you like.
- $500 ALLOWANCE TO SET UP YOUR HOME OFFICE: Whether you live near an office or not, we want you to do your best work wherever you are.
- PAID COMPANY HEALTH CARE: Enjoy 100% coverage of health insurance premiums across our medical, dental, and vision plan offerings (where allowed by law).
- LEARNING AND PROFESSIONAL DEVELOPMENT: Everyone has a different learning style. We recognize this with a flexible program that provides reimbursement for books, coursework, and conferences.
Company values
- Innovation is in our DNA: We are resilient, fast-moving, and precise when solving customer problems.
- Customer advocacy: We put the customer in the center of everything we do every day. If you have a problem, it becomes our problem.
- Leadership: We are committed to providing national leadership in government procurement, contracts, and grants. Are these functions glamorous? No. They are, however, the engine of the work government does.
- Giving back: Our mission is to make government more effective through technology. Effective government helps everyone.
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Kamran Saddique
(Co-CEO)Former Investment Director at Tasweek. Has previously worked as VP of Private Equity at Convergence Capital, and as VP of Sales and Revenue at Media Plus.
Jay Nath
(Co-CEO)Previously CIO for the City and County of San Francisco. Was the VP of Product at SquareTrade.
Share this job
View 2 more jobs at Authorium