Customer Success Specialist, SponsorUnited
CSS
Sports and entertainment intelligence platform
Open for applications
Sports and entertainment intelligence platform
201-500 employees
Open for applications
201-500 employees
Company mission
To simplify the increasingly complex sponsorship ecosystem.
Role
Who you are
- The ideal candidate brings a consultative mindset, customer centricity, focus, and the ability to influence both clients and internal teams
- 2-3+ years of experience in Customer Success or other customer-supporting roles, ideally within SaaS, sports, sponsorship, or media
- Experience with or working knowledge of the SponsorUnited platform is a strong plus
- Analytical, proactive, customer-centric mindset
- Demonstrated success managing large client portfolios with measurable outcomes in adoption, retention, and expansion
- Excellent communicator with strong presentation, relationship-building, and influencing skills
- Displaying a consultative, problem-solving approach
- Data-driven with ability to analyze engagement metrics and develop retention strategy
- Experience leading cross-functional collaboration to elevate customer outcomes
What the job involves
- We are seeking a Customer Success Specialist (CSS) to oversee a dedicated portfolio of Small-Medium Business (SMB) clients
- This individual will act as the partner, advisor, and voice of the customer guiding the clients through the full lifecycle while ensuring long-term account health, adoption, and retention
- Dedicated Portfolio Management: Own overall success, client implementation and re-emplementation, product adoption, training, product demos, account health and retention across assigned book
- Relationship Management: Build and sustain trusted partnerships with users and decision-makers, driving adoption and retention
- Sponsorship Advisory: Act as a consultative partner by sharing best practices, sponsorship trends, and data-driven insights
- Platform Engagement: Drive meaningful usage of the SponsorUnited platform
- Voice of the Customer: Advocate for clients internally, translating customer feedback and insights into actionable inputs
- Health & Risk Management: Conduct regular account health checks. Anticipate churn risks by analyzing engagement data, following playbooks, and driving proactive engagement strategies
- Expansion Enablement: Identify upsell and cross-sell opportunities, working closely with account management, Sales and CS leadership to expand client commitments
- Documentation: Maintain accurate client records in PlanHat and Salesforce
- Issue Resolution: Serve as the primary point of contact, troubleshooting problems and escalating complex issues
Our take
SponsorUnited is a sports and entertainment intelligence platform that initially provided analytics data on the sponsorship data. Now, it enables brands and agencies to intelligently partner by connecting the partnership ecosystem, as a whole, through its comprehensive data.
Indeed, sponsorship is a multibillion-dollar industry yet there is a dearth of data on, say, historical performance trends that can inform and enable new, more effective sponsorships. The company is well equipped with data that includes tens of millions of images and assets, and that tracks hundreds of thousands of deals, brands and properties.
SponsorUnited serves over 250,000 brands, including some Fortune 500 firms. Having made the Inc. 5000 list for fastest growing companies three years in a row, SponsorUnited is investing capital into developing its technology, meeting the high demand for increased intelligence in the marketing industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Nov 2022
$35m
SERIES A
Mar 2021
$2m
CONVERTIBLE
Total funding: $39.6m
Company HQ
Turn Of River-Newfield, Stamford, CT
Leadership
Bob Lynch
(Founder & CEO)Previously acted as Senior Vice President of Global Partnerships for BSE Global and as Vice President of Corporate Partnerships & Integrated Media for Miami Dolphins & Sun Life Stadium.
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