Partnership Manager, Thumbtack
Demand Partnerships
$89.3-126.5k
Salary dependent on location
Local services marketplace app
Be an early applicant
Local services marketplace app
1001+ employees
Be an early applicant
$89.3-126.5k
Salary dependent on location
1001+ employees
Company mission
Thumbtack's mission is to help homeowners care for their homes, all the way from minor retouching to fundamental remodelling projects.
Role
Who you are
- 2-4 years of experience in customer success, account management, partnerships, business development, consulting or similar customer-facing roles
- Demonstrated ability to build strong relationships and deliver a customer-centric solution
- Experience managing a portfolio of accounts that met or exceeded quota or defined KPIs
- Salesforce or similar CRM experience is required
- Technology enthusiast, positively curious, and eager to build and learn
- Proven ability to manage, utilize, and prioritize your time and efforts
Desirable
- Experience managing a book of business and “owning” a target
- Experience working for a company offering services through an online Marketplace, and/or SaaS offerings
- Experience selling to, or working with, publishers, content creators, large retailers, SaaS companies, and/or business that operate on revenue share models
- Ability to work cross-functionally within an organization to drive results
- Understanding of API and technology tools
- Comfortable working in a highly entrepreneurial environment and building new processes from the ground up
What the job involves
- The Partnerships team is focused on driving more customers to the platform through B2B partnerships that can deliver long-term, sustainable customer growth. Additionally, the Partnerships team works closely with different XFN partners in product, sales, success, marketing, etc. to design and execute targeted campaigns and experiments for new and existing professionals on Thumbtack
- The Partner Success Manager sits within the Sales organization with an indirect line into the Partnerships team. This role will serve as the primary point of contact for Thumbtack’s strategic and technology Demand partners. The Partnerships Manager role will directly impact the overall growth of the Thumbtack marketplace by creating and maintaining a framework for ensuring that a partner’s business goals, objectives, and needs are exceeded.
- Improving the quality of partners on the platform, that provide an exceptional customer experience, while driving revenue for the company
- Manage and proactively engage with a portfolio of Partners (“book of business”) that use our Demand API products, with a focus on Partner retention and Net Retention Growth YoY
- Partner with the various Partnership leads to identify opportunities to drive product adoption, net retention, and overall revenue growth
- Enable co-selling and co-marketing initiatives; including training with our partners and internal sales team to create win/win strategies
- Manage partner relationships by setting strategic goals, KPIs, and initiatives for continued success
- Drive adoption of best practices to enable Partners to convert and perform more effectively as a Thumbtack partner
- Provide API and integration guidance with partners and internal stakeholders
- Work cross-functionally with product, sales, success, and marketing teams to define, improve, and execute on our GTM strategy
Our take
ThumbTack is a local services marketplace app that pairs customers with skilled professionals. Instead of simply searching for a professional, users provide ThumbTack with details of the job they need completing and the professionals then pitch their services to the potential customer using credits. ThumbTack makes its money by charging the professional for these credits.
It positions itself as something a little different in a saturated local services space that is dominated by companies like Angie’s List, TaskRabbit, Yelp, eBay, and Amazon. It also focuses on a broad range of professionals, from traditional home services like electricians and painters to photographers, personal trainers, and birthday party magicians.
The COVID-19 pandemic saw a boost in business for ThumbTack as more people stayed at home and made changes to their properties, increasing the demand for home professionals. In fact, after 2019, the company doubled in value to $3.2 billion with its 2021 raise. Now its updated app has 30 new features, and the company is partnering with the likes of trade-powering platform and Unicorn ServiceTitan, indicating Thumbtack's sustained sway in the market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
-5% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jun 2021
$275m
LATE VC
Jul 2019
$150m
SERIES F
Total funding: $699.4m
Company benefits
- Parental leave
- Health insurance
- Community matters | Sure, our ways of connecting have changed. But we haven’t missed a beat, from virtual concerts to “TTversary” celebrations to weekly catch-ups
- Always be improving | We bring out the best in our colleagues — and our product — by pushing each beyond what we believe we’re capable of. We give honest feedback, even when it’s hard
- Wellness is a way of life | We promote balance with generous PTO and company-wide holidays — and find our centers every Wellness Wednesday with yoga featuring a Thumbtack pro
- A worthy mission | In a world where tech is often seen as eroding good jobs, we’re helping small business owners thrive. Our product makes entrepreneurship accessible to everyone
- Driven by our values | Our values are the compass by which we make all our decisions. Each one matters: Lead with why, Make it count, Own it, Choose teamwork, and Say what you mean
- Plus, amazing benefits | All the benefits you’d expect, plus a few more: generous parental and fertility benefits, $1800 for Thumbtack services per year and a $1200 remote work stipend
- Virtual-first working model coupled with quarterly in-person events and Camp Thumbtack
- 20+ company-wide holidays including two week-long shutdowns
- Libraries (collaborative workspaces) in San Francisco, Salt Lake City, Toronto, and Manila
- Cell phone and WiFi reimbursements
- Subscriptions and Employee Assistance Program for mental health and well-being
Company values
- Purpose - lead with why
- Impact - make it count
- Responsibility - own it
- Collaboration - choose teamwork
- Communication - say what you mean
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Marco Zappacosta
(CEO)Having studied at Columbia University, Marco co-founded Thumbtack in August 2008. He has served as CEO since January 2009.
Jonathan Swanson
(Chairman)Jonathan started his career creating financial market reports for the White House before co-founding Thumbtack in 2008. Currently Founder at Powerset and Athena.
Share this job
View 6 more jobs at Thumbtack