Enablement Lead, Airbnb
$154-192k
More information about location
Community marketplace for holiday accomodation
Be an early applicant
Community marketplace for holiday accomodation
1001+ employees
Be an early applicant
$154-192k
More information about location
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- Proven experience in enablement, sales, or training, with a focus on marketplace or community-based environments
- Proven experience working with 3rd party sales & suppliers
- Strong understanding of acquisition processes and the challenges faced by sales teams in acquiring new hosts or customers
- Experience in working with external vendors
- Experience working with CRM systems, particularly Salesforce, and other sales enablement tools such as MixMax and Gong
- Excellent project management skills, with the ability to manage multiple priorities and stakeholders
- Minimum of 15 years in a sales or operations role combined experience demonstrating success managing complex projects from start to finish
- Proven track record as a great cross-functional business partner and ability to lead within a cross-functional environment
- Strong strategic and critical-thinking skills. Able to connect dots and proactively develop proposals and solutions
- Experience onboarding new reps and supporting their ongoing learning and development
- Experience across the Customer Lifecycle with pre-sales, sales and customer success teams
- Bachelor degree required
- Excellent verbal and written communication skills
- Accuracy and attention to detail
- Professional and consistent work habits, strong work ethic, driven to achieve company goals
- Proven ability to succeed in both collaborative and independent work environments
- Strong business acumen with an ability to build relationships with and partner with other executives and build relationships across a complex organization
- Strong team player with a track record of cross functional collaboration
What the job involves
- The Revenue Operations team plays a vital role in furthering our mission by representing and advocating for our hosts within Airbnb
- Airbnb’s mission of providing inspiring travel experiences for our hosts and guests is heavily reliant on our Scaled Sales teams’ success
- This role is primarily responsible for working closely with the Head of Sales Enablement to launch, build programs and provide tools for our global sales team to ensure operational excellence of the team and build tight collaboration across other teams within Airbnb
- You will work closely with the Revenue Operations and Sales Leadership Team, cross-functional teams, other leaders within Airbnb to ensure we deliver the highest-quality experience for our hosts
- As the Enablement Lead, you will partner with our Supply leadership, as well as cross functional partners, on multiple initiatives from delivering on centrally run strategic programs to defining and executing content and training that will accelerate Airbnb’s growth
- You should be comfortable with a variety of go to market strategy definitions and execution, familiar with sales methodologies, best practices, sales metrics and cycles and supporting the day to day of the Scaled sales team and business priorities
- The Enablement Lead for Acquisition Initiatives will focus on designing and executing enablement programs tailored to support the acquisition efforts of our sales teams
- The sales teams for this role are 3rd party vendor and internal teams, experience working in this environment is critical
- The role is pivotal in driving performance by equipping the acquisition teams with the tools, training, and resources they need to onboard, optimize, and retain high-quality hosts
- Program Design & Delivery: Develop and implement enablement strategies focused on the Host Acquisition segment, ensuring alignment with acquisition goals and business growth objectives
- Training & Development: Create and deliver targeted training programs at scale to enhance the skills of sales teams, focusing on host acquisition, onboarding processes, and performance optimization
- Content Creation: Collaborate with cross-functional teams to produce relevant enablement materials, including playbooks, toolkits, and best practices, ensuring consistency in messaging
- Salesforce & Tools Optimization: Partner with the biztech and Salesforce teams to ensure effective use of systems and tools, improving data flow and visibility into host acquisition performance
- Stakeholder Collaboration: Work closely with acquisition leaders, biztech, and other key stakeholders to ensure alignment with overall business initiatives and provide continuous feedback on enablement effectiveness
- Metrics & Reporting: Measure the impact of enablement programs through key metrics such as host acquisition, activation rates, and retention, ensuring initiatives drive measurable business outcomes
- Continuous Improvement: Regularly assess enablement needs, making data-driven decisions to enhance the program's impact and address challenges in the acquisition process
- Onboarding of new sales agents: Partner with RevOps and internal teams to ensure the smooth and timely onboarding of new agents (tools, access and knowledge)
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company HQ
Showplace Square, San Francisco, CA
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
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