ERP Applications Analyst, Gusto
Order to Cash
$169-189k
2-3 days a week in office
Automated payroll, benefits & HR platform
Be an early applicant
Automated payroll, benefits & HR platform
1001+ employees
Be an early applicant
$169-189k
2-3 days a week in office
1001+ employees
Company mission
To grow the small business economy.
Role
Who you are
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field — or equivalent practical experience
- 8–12 years of experience supporting enterprise/finance applications, ideally within billing, O2C, AR, or cash-reconciliation domains
- Demonstrated experience applying AI and/or automation to streamline support, operations, or finance processes
- Hands-on experience supporting or administering Zuora and NetSuite (billing, subscriptions, and ERP), and the integration between them
- Strong working knowledge of end-to-end Order-to-Cash processes and the systems that support them
- Experience supporting New Product Introductions (NPIs) — setting up new products, SKUs, and rate plans in billing and ERP
- Experience supporting financial close activities, including bank reconciliations and AR/cash sub-ledger to GL tie-outs
- Experience with an ITSM tool and structured incident/problem/change management practices
- Ability to read/write SQL and analyze data to investigate application and interface issues
Desirable
- Experience building automations with scripting, workflow platforms, or RPA tools, and applying AI/ML to support or finance operations
- Experience acting as a senior/escalation resource within an IT applications support team
- Familiarity with reconciliation or automation platforms (e.g., BlackLine, HighRadius) and payment/banking integrations
- Exposure to integration technologies (APIs, middleware, file-based interfaces) and reporting/BI tools
- ITIL certification and/or experience supporting SOX-controlled or audited financial applications
What the job involves
- As part of the Enterprise IT Applications team, the Financial Systems Analyst owns the day-to-day support, configuration, and continuous improvement of the enterprise applications that power Billing, Order-to-Cash (O2C), and Cash Reconciliation
- This role keeps these business-critical finance systems running reliably — troubleshooting incidents, fulfilling change requests, and partnering with Finance stakeholders to translate business needs into well-supported application solutions
- A core focus of this role is applying AI and automation to modernize how finance applications are supported
- You'll look for opportunities to automate manual processes, reduce ticket volume through self-service and intelligent tooling, and leverage AI-driven approaches to triage, analysis, and reconciliation
- You'll act as a subject-matter expert on the billing and cash application landscape, including the integrations that connect these systems to the wider ERP and data ecosystem
- Provide support for billing, O2C, and cash-reconciliation applications, owning complex incidents and escalations
- Triage, investigate, and resolve application issues within agreed SLAs, performing root-cause analysis to prevent recurrence
- Manage the incident, problem, and change lifecycle in the ITSM tool (e.g., ServiceNow, Jira), keeping tickets and documentation current
- Coordinate with vendors and internal teams to resolve defects, raise support cases, and track fixes through to closure
- Support the month-end billing run — monitoring billing jobs/batches, troubleshooting failures, and ensuring invoices generate completely and on time for close
- Identify and build AI- and automation-driven solutions to reduce manual effort, accelerate issue resolution, and lower ticket volume
- Apply automation (scripting, workflow tools, RPA) to repetitive support, configuration, and reconciliation tasks
- Leverage AI tooling for intelligent ticket triage, root-cause analysis, anomaly detection, and knowledge-base assistance
- Partner with Finance and IT to automate reconciliations, exception handling, and cash-application logic
- Stay current on emerging AI and automation capabilities and champion their adoption across the supported application portfolio
- Configure and maintain application settings supporting billing rules, pricing, order workflows, payment application, and reconciliation logic
- Gather requirements from Finance stakeholders and translate them into configuration changes, enhancements, or functional specifications
- Support testing (unit, SIT, UAT), deployments, and release cycles, including regression testing for patches and upgrades
- Maintain technical and functional documentation, SOPs, and knowledge-base articles for the supported applications
- Monitor and support integrations and interfaces between billing/O2C/cash systems and the ERP, banks, payment gateways, and data warehouse
- Investigate data and interface failures (e.g., failed payment files, posting errors, reconciliation breaks) and drive timely resolution
- Write and run queries/reports (e.g., SQL) to analyze issues, validate data, and support audit and month-end close activities
- Partner with Finance to ensure system controls, automated reconciliations, and cash-application logic operate accurately and reliably
- Act as a trusted point of contact between Enterprise IT and Finance Operations for the supported application portfolio
- Identify automation, AI, configuration, and process-improvement opportunities to reduce manual effort and ticket volume
- Support compliance, security, and audit requirements (e.g., access reviews, SOX-relevant controls) for in-scope applications
Our take
For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy - which many SMB owners don’t have. The co-founders of Gusto all come from small business backgrounds, which is why they created a platform that would handle employee payments, benefits administration, and compliance support specifically for small businesses.
The company may have started slowly, as the founders focused on nailing each individual aspect of Gusto’s operations, but has now skyrocketed to unicorn status with more than 400,000 customers and a multi-billion dollar valuation. And in 2021, Gusto began acquiring other companies to strengthen its offering and position in a competitive market, including the likes of Ardius, Symmetry and Guideline.
Through its continued acquisitions and fundraising efforts, the company has carved out a strong position for itself in the space. It continues to expand its platform, for example by partnering with Parafin to launch a payroll line of credit for small businesses, and more recently launching Cofounder, an AI teammate tailored to the needs of small businesses.
Steph
Company Specialist at Welcome to the Jungle
Insights
45% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
May 2022
$55m
SERIES E
Aug 2021
$175m
SERIES E
Total funding: $706.3m
Company benefits
- Medical, dental, and vision insurance for employees and dependents
- Family care and support, including family planning and fertility benefits
- Gender-affirming care and support
- A variety of mental health resources
- Paid vacation, sick time, bereavement, and holidays, paid leaves, sabbatical, and more
- Free meals and refreshments at the office (conversation and community is an added bonus!)
Company HQ
Central Waterfront, San Francisco, CA
Leadership
Joshua Reeves
(CEO & Co-Founder)Studied Electrical Engineering at Stanford and went onto co-found Gusto in 2011.
Tomer London
(CPO & Co-Founder)Has a PhD in Electrical Engineering from Stanford. Was a Researcher at Intel, and then interned at Bump Technologies. Co-founded Vizmo before co-founding Gusto in 2011.
Edward Kim
(Head of Technology & Co-Founder)Studied Electrical Engineering at Stanford. Was Senior Project Engineer at Volkswagen of America Electronics Research Lab and then co-founded Picwing before co-founding Gusto in 2011.
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