Senior Account Manager, Fetch

• 5+ years of experience in account management, partnerships, sales support, or a related field
• Direct industry experience in digital media, advertising, or consumer data
• Experience supporting renewals, upsells, and client growth conversations
• Strong organizational and execution skills with the ability to manage multiple priorities
• Experience in analyzing campaign data and presenting insights to clients or internal stakeholders to drive business outcomes
• Strong communication and collaboration skills
• Comfort working in dynamic or evolving environments

Desirable

• The Senior Account Manager, Retail leads client relationships and engagements, and ensures deliverables align with client needs to drive retention and growth
• This role is client-facing and contributes directly to revenue through individual and pod quota ownership
• In this role, you will develop and contribute to campaigns, build relationships, develop expertise in Fetch’s offerings, and apply tools and workflows to improve accuracy and efficiency in client delivery
• You are expected to leverage AI-enabled tools and workflows to drive efficiencies, improve data accuracy, and enhance client engagement
• Drive revenue growth by owning your individual targets while contributing to your pod’s shared goals and ensuring accurate team forecasting
• Develop strategies to retain and grow client partnerships, positioning Fetch as a strategic, long-term partner
• Strategize against deadlines and navigate evolving priorities, modeling resilience for the broader team
• Build consultative relationships with mid-level or executive client contacts by communicating clearly, following through on tasks, and supporting complex account strategies
• Drive client engagements by leading partner calls, managing touchpoints, and capturing follow-ups so clients feel consistently supported
• Develop and maintain partner deliverables such as campaign performance, one-off requests, and analytics requests
• Own campaign-level decisions within pod strategy, escalating broader risks to your sales counterpart or manager
• Independently manage the onboarding of new clients and brands, campaign set up, and coordinating materials, so partnerships launch smoothly and expectations are met from the start. Utilize AI-enabled platforms to ensure precision and efficiency
• Directly manage inputs for campaign setup and programming, using standardized workflows and templates to ensure accuracy and minimize errors
• Partner with internal teams to track, organize, troubleshoot, and optimize client performance, leveraging AI tools to proactively detect trends or performance risks
• Strategize for success with your sales counterpart, leveraging AI-assisted insight generation and trend forecasting where appropriate
• Ensure clients have access to timely reporting to guide budget allocation, leveraging dashboards to improve transparency and decision-making
• Work with limited oversight to ensure that partners have access to the data and reporting needed to optimize budget allocation and increase spend, using AI-generated dashboards and insights to surface key opportunities
• Translate data and performance trends into clear, actionable recommendations for clients
• Independently prepare meeting materials (wrap reports, performance insights, QBR decks) that make results clear and actionable, using tools that improve data visualization and accuracy
• Manage revenue actualizations and billing processes, ensuring financial records are accurate and compliant
• Utilize sales-enablement, AI, automation tools and demonstrate a growth mindset toward adopting new technologies and workflows to increase efficiency