Technical Account Manager, SEON
+ Employee stock ownership plan (ESOP)
Online fraud prevention platform
Be an early applicant
Online fraud prevention platform
201-500 employees
Be an early applicant
+ Employee stock ownership plan (ESOP)
201-500 employees
Company mission
To help online businesses reduce the cost, time, and challenges faced due to fraud.
Role
Who you are
- Exceptional communication and interpersonal skills, with a high level of verbal and written language skills
- A strong aptitude for learning new technology and concepts
- A thirst for learning and a hunger to improve everyone around you
- Experience in supporting cloud, web browser-based software, with an understanding of APIs is an advantage
- Strong troubleshooting skills
- Experience in using Slack, Skype, Gmail, Postman, JIRA and helpdesk/service desk ticketing systems
- At least 3 years of experience in the field of Fraud/AML/Cybercrime as an analyst
- Analytic mindset
Desirable
- SQL experience is an advantage
What the job involves
- We are excited to be looking for an enthusiastic, customer-obsessed fraud fighter to join our team
- You will be among the highest-rated Customer Success teams in the growing Fraud space
- Provide an exceptional level of service, build relationships, and champion customer experience at every opportunity
- Continually monitor a range of comms channels that serve our customers
- Providing technical, functional, and expert-level fraud analysis support to not only our customers but also our in-house technical teams and end-users directly
- Document issues, update ITSM software, and maintain knowledge base
- Own issues through to resolution, acting as the primary customer interface
- Communicate! Uphold informative, timely communication as a part of your customer service excellence, ensuring adherence to SLAs
- Troubleshoot issues, configuration problems, etc, to identify problems, provide solutions, and/or escalate to internal teams
- Analyze fraud cases, write fraud rules, and act as a trusted advisor/educator on industry best practices for fraud and product teams
- Escalate and liaise with internal, 3rd party, and client-side technical development and infrastructure teams
- Support new customer onboarding, assisting with configuration processes
- Host training for new joiners and actively assist in internal projects
- Ensure a positive experience by providing the right solution
- Analyze and report product malfunctions
Our take
SEON is an online fraud prevention platform designed to assist businesses in combating fraud and minimising risks related to online transactions. The platform stands out by offering a seamless integration process, allowing businesses to quickly implement its tools and solutions.
By leveraging a combination of technologies, data sources, and machine learning algorithms, SEON ensures real-time detection and prevention of fraudulent activities. Its effectiveness and reliability have earned the trust of prominent global brands such as Afterpay, Patreon, KLM, and Pokerstars.
With a strong focus on providing efficient and adaptable fraud prevention, SEON continues to innovate and evolve its offerings, helping businesses across various industries safeguard themselves and their customers from the ever-evolving threat of online fraud.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
Company
Funding (last 2 of 5 rounds)
Apr 2022
$91.7m
SERIES B
Mar 2021
$12m
SERIES A
Total funding: $105.5m
Company benefits
- Employee stock ownership plan (ESOP)
- Hybrid working environment (2-3 days in the office per week)
- Flexible core hours
- Generous Holiday allowance & 3 additional wellness days
- Access to significant opportunities for learning and development
- Private health insurance including dependants (inc. employee assistance & mental health support)
- Complimentary weekly language courses
- Enhanced Maternity Leave and 4 weeks Paternity Leave
- Monthly company breakfast and weekly Lunch allowance
- 'Work from anywhere' 60-day remote work
- Annual Tech Budget
Company values
- Open
- Purposeful
- Synergy
Company HQ
Erzsébetváros, Budapest
Articles
Leadership
Tamas Kadar
(CEO)Graduated from the Corvinus University of Budapest with a BSc in ICT Business Analyst. Is currently a Council Member and Contributor on the Forbes Technology Council.
Bence Jendruszak
(COO)Graduated from the EBS Business School with a degree in General Management. Previously worked as a Controlling Intern at HILTI and as a Junior Consultant at HyperTeam.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 9 more jobs at SEON