1st Line Unified Communications Engineer, Advania UK
£26-27k
Cloud hosting services
Be an early applicant
Cloud hosting services
1001+ employees
Be an early applicant
£26-27k
1001+ employees
Company mission
To empower people to create sustainable value with the clever use of technology.
Role
Who you are
- This is a great entry level position for someone looking to start a career in IT support - no prior technical experience is required, all we ask is that you are eager and willing to learn!
- You will need to be eligible for SC clearance to meet the minimum requirements for this role which means that you will need to have lived continuously in the UK for the past 5 years
- We’re looking for somebody who is IT literate e.g. you will have an IT-related degree or diploma, are perhaps seeking to switch your career to IT and have done some certifications towards that in any area. Ideally you will have foundational knowledge of support/customer services working in any kind of role which was customer-facing
- We’ll provide full training with career development plans to progress into 2nd/3rd line unified communication roles. This is a great opportunity for a positive, motivated and ambitious individual
What the job involves
- Your role as a 1st line Support Engineer will support existing support teams in contacting direct customers and channel partners
- This is a shift role, working 2 x day shifts 08:00-20:00 followed by 2 x night shifts 20:00-08:00 followed by 4 days off
- As a 1st Line Support Engineer you will be responsible for answering first line phone calls and responding to tickets for support within agreed SLAs. This will include ticket logging, monitoring alerts, undertaking first line fixes, directing calls to 2nd and 3rd line support as required
Our take
Advania’s belief that “IT is a people business” has helped it consolidate a large market across Europe. Its IT outsourcing, infrastructure and integration services help companies, mainly SMEs, get the most out of the technology they use.
Advania’s solutions for IT management and tech integration offer companies a frictionless path towards digitalisation and efficiency. Its consultancy services help to accelerate the productivity of public and private companies, all through a people-first ethos. It's this ethos that sets Advania out from the crowded IT outsourcing market.
Though it has stiff competition, the company’s growth across Europe speaks for itself. In 2024, it purchased Servium, a UK-based managed services and IT procurement optimisation company. This move bolstered Advania’s position in the UK market and strengthened its product suite.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
City of London, London, UK
Leadership
Mikael Noaksson
(Co-Founder & Group Board Member)Former COO then Group CEO of the company. Previously National Manager at Kerfi, IT Manager at Virtus and was a Sales Manager at OnSite DataService.
Henrik Foyn-Laukvik
(Group Chief M&A Officer)Previously Board Member at Content+Cloud, Senior M&A Manager at Mercell Group, VP of Investment Banking at Bryan, Garnier & Co and was a Management Consultant at Accenture.
Herge Store
(Group CEO)Also a Boardmember at Posten Bring AS and VP at IKT-Norge. Previously Board Member at Electronic Chart Centre AS and was Administrative Director at Visolit.
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