AI Automation Expert, Zapier
$150-350k
+ Equity + Bonus
Workflow automation service
Job no longer available
Workflow automation service
501-1000 employees
Job no longer available
$150-350k
+ Equity + Bonus
501-1000 employees
Company mission
Zapier's mission is to Make Automation Work for Everyone!
Role
Who you are
- This role is background-agnostic but bias-for-building. Great candidates may come from:
- Software engineering (esp. those who’ve worked on internal tools)
- No-code ops or tech-savvy program managers (ex: heavy Zapier/Airtable users)
- Startup generalists with automation instincts
- Prompt/context engineers or LLM product hackers
- Technical Execution: Proven rapid prototyping ability with no-code platforms or coding environments
- LLM Orchestration: Familiarity with LangChain, OpenAI Assistants, and Claude, including advanced prompt engineering
- Debugging & Reliability: Capable of identifying root causes of automation failures, refining logic, prompts, and integrations
- Cross-Functional Fluency: Ability to collaborate closely with teams like sales, recruiting, marketing, and support, understanding their unique workflows and challenges
- Responsible AI Practices: Commitment to data security, handling of sensitive information (PII, HIPAA, SOC2), and designing reliable fallback systems for human oversight
- Evangelism & Enablement: Experience creating clear, actionable documentation and training resources that foster adoption across organizations
What the job involves
- We’re looking for high-impact individuals with deep experience in AI and automation
- As an AI Automation Expert, you’ll spearhead an AI‑first revolution within our company
- Ou are a catalyst for practical innovation, turning everyday pain points into AI‑powered workflows
- You help your fellow humans focus on creativity, strategy, and connection (letting AI do the busywork)
- This is not one specific role - but a general application for those with this experience and expertise to be matched with current and future opportunities at Zapier
- Lots of teams see AI’s potential but get stuck turning ideas into action. AI Automation Experts close that gap
- They rapidly prototype and ship practical solutions using tools like Zapier, ChatGPT, Claude, Airtable, MCP, Cursor and more. By embedding directly within teams, these folks make sure every automation fits seamlessly into daily workflows and drives real results
- Embed With Teams: Once we find the closest match role to your functional and technical skills, you’ll be hired onto that team - and work to uplevel performance and productivity within that specific function
- AI Workflow Triage: Identify and prioritize tasks ripe for automation across sales, support, recruiting, ops, and more
- Rapid Prototyping: Quickly build MVPs using Zapier, LLM APIs, and/or agent frameworks to remove bottlenecks. (ex: Auto-generate follow-up emails from CRM notes)
- Scale Internal Tools: Turn prototypes into durable systems (adding error handling, observability, logging, and team handoffs)
- Debug AI Failures: Investigate and resolve errors, refine prompts, and adjust logic when automations break
- Teach and Evangelize: Host workshops, build playbooks, and train team leads on when and how to use AI safely and effectively
- Measure and Optimize: Track hours saved, quality improvements, and adoption. In other words, quantify the business outcome of each deployment
Application process
- This is a general application meant to find the right fit across teams for current OR future roles. We know the best candidates might not have a “standard” resume. Here’s what to expect:
- In your application, tell us about your background and what makes you a unique candidate aligned to challenges in automation and scale or blazing new trails with unconventional approaches. We’d love to hear about how you’ve applied AI or automation to solve business problems
- We review applications on a rolling basis and you may not hear from us every 7 days due to the unconventional nature of this process
- If there’s a potential fit, you’ll meet with members of our team to explore which functional areas your skills may best align
Our take
Even before remote working became the "in thing", freelancers, small business owners, and large organisations have found themselves needing more and more software platforms to serve their operational needs. As people used more software services, Zapier founders saw the need to connect the actions between these software and save everyone some time.
Zapier is the largest integration and automation tool for businesses. Since its founding, Zapier has grown its suite of automation offerings across almost every mainstream software service. The company is one of the most successful to come out of Y Combinator and has also been a pioneer of remote working.
Zapier has so far been able to capitalise heavily on its advantage as one of the first entrants and has had very little actual competition. Software services aren't going anywhere anytime soon, and organisations are only going to need more of them. This puts Zapier in a strong position for growth, but also opens up room for bolder companies to get in on the action. Companies like Airtable and Integromat are already preying on more niche segments of Zapier's market share.
Freddie
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (2 rounds)
Oct 2012
$1.3m
SEED
Sep 2012
$0.2m
SEED
Total funding: $1.5m
Company benefits
- Work from anywhere
- Bonus program
- Unlimited vacation policy
- Great healthcare + dental + vision coverage*
- Retirement plan with company match*
- Stock options for every Zapien**
- 2 annual company retreats to awesome places
- 14 weeks paid leave for new parents
- Home office setup stipend
- Professional development allowance
Additional info
- As a fully remote company with 800+ team members across 40+ states, 38 countries, and 18+ timezones, we’ve adopted a culture of asynchronous work. This work style allows teams to collaborate effectively across locations, time zones, skills, and each individual’s energy levels, and empowers employees to work in a setting that fits their needs. In practice, we live on Slack, with most conversations in public channels. It mimics the open-office feel and allows everyone to search the chat logs if they need to find something that happened when they weren’t around
Leadership
Wade Foster
(Co-Founder & CEO)Prior to co-founding Zapier, wasEmail Marketing Manager with Veterans United Home Loans, and Customer Development Lead at The Idea Works.
Bryan Helmig
(Co-Founder & CTO)Was previously Product Dev/Manager at Veterans United Home Loans.
Mike Knoop
(Co-Founder)Was CPO and Head of Labs at Zapier before becoming President. Previously was a Graduate Research at the University of Missouri.
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