Account Manager, The Adaptavist Group
Digital transformation technology provider
Posted today
Digital transformation technology provider
1001+ employees
Posted today
1001+ employees
Company mission
To deliver innovative software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems.
Role
Who you are
- This is a dynamic role that requires in-depth knowledge and working experience in account management, as well as proven business partnering capability to ensure a world-class customer experience
- Experience in a comparable account management role
- Skilled in building rapport, client trust, and developing long-term relationships
- Ability to work seamlessly in a team-oriented environment as well as individually
- Proactive, persuasive, and energetic personality
- Strong communication skills and confident in working with stakeholders at all levels
- Knowledgeable in ecosystems like Atlassian, GitLab, and monday.com
- Experience within a fast-paced, fast-growth tech environment
What the job involves
- As an Account Manager at TAG, you will be the primary relationship owner of a group of customer accounts, responsible for retention and growth within that account portfolio
- You will focus on growth and retention while providing insights of your accounts to the Adaptavist Group
- Your account activities will support initiatives across multiple departments including marketing, licensing, and business development
- Develop yearly account plans to assist in budgeting and setting KPIs
- Execute tactical actions to support account plan outcomes and KPI achievement
- Prepare and deliver customer KPI reporting and analysis
- Conduct value-added business reviews to ensure key account retention and satisfaction
- Maintain trusted advisor status through consultative sales conversations
- Act as the primary point of contact for key account issues, escalations, and requests
- Maintain a healthy sales funnel and pipeline within existing accounts to grow share of wallet
- Conduct thorough needs discoveries to shape problem statements addressing customer challenges
- Deliver strong value propositions to maximize sales revenue
- Identify key decision-makers and involve them in relevant discussions
- Build relationships with account influencers through social engagements
- Collaborate with customers to develop expansion strategies
- Engage internal resources to proactively solve sales obstacles and customer challenges
Our take
The Adaptavist Group is a leading player in the Atlassian ecosystem, which provides software for software developers. The Adaptavist Group helps companies develop modern, adaptive approaches to development, deployment, and application lifecycle management to augment the Atlassian experience.
With Atlassian itself being founded in 2002, and The Adaptavist Group following soon after in 2005, the company firmly established itself as a key player as Atlassian went on to become a titan in the software development industry. Adaptavist’s reach is correspondingly global, and it services over 75% of the Fortune 500.
The Adaptavist Group is leveraging the global boom in software development. Its strategic expansion into the growing DevSecOps market, for example, through partnering with Sonatype, sees it unlock involvement in an industry expected to reach a $6.5 billion valuation by 2025. With this expansionist approach, The Adaptavist Group has aligned brands including Agility, Gravity Works and Veniture under its umbrella and has been consistent in its launching of tools. Its reputation as a leading industry player propels a dynamic and hugely lucrative upward trajectory.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Autonomy
"Autonomy is one of the core Adaptavist values. We are all treated as responsible adults from day one and continuously demonstrate that placing trust..."
Company benefits
- Flexible working, suit your personal needs while maintaining your job responsibilities
- Employee donation scheme with AdaptaKind, making an impactful change in the world through company-matched charitable giving, fundraising and volunteering.
- Online streaming service - Whether you're a Disney fanatic, an Audible enthusiast or a Netflix nut, there should be something for all!
- Calm app subscription. Calm is the number 1 app for sleep, meditation and relaxation.
- Healthcare insurance by TriNet 🇺🇸
- Employee assistance programme to support personal issues like health, family, money, work and most importantly, you! 🇺🇸
- 401K matching scheme up to 4% as your employer 🇺🇸
- Unlimited holiday! That's right, there's no cap on the number of days that you can request off in our holiday year. 🇺🇸
- Enhanced parental leave 🇺🇸
- RRSP pension scheme up to 4% match as your employer 🇨🇦
- Basic life insurance of $25,000 by Canada Life Scheme 🇨🇦
- Healthcare insurance by Canada Life Scheme 🇨🇦
- Dental care and optical care by Canada Life Scheme 🇨🇦
- Accidental death and dismemberment of $25,000 by Canada Life Scheme 🇨🇦
- Employee & Family Assist Program (EFAP) by Shepell providing professional, confidential support services for employees and their immediate family members 🇨🇦
- Unlimited holiday! That's right, there's no cap on the number of days that you can request off in our holiday year. 🇨🇦
- Enhanced parental leave 🇨🇦
Company values
- Trust from day one - At The Adaptavist Group, trust is at the core of everything we do. We believe in our team's ability to work flexibly from anywhere, and we deeply value the trust that forms the foundation of our relationships with clients. Our commitment to privacy and security is unwavering, ensuring that we create a safe and supportive environment for everyone
- Teamwork - We admire individual talent, but we believe it’s even more powerful when combined with teamwork. With a global team of over 1,000 people, we know that every single person at The Adaptavist Group plays a vital role, and that nothing we accomplish happens in isolation
- Pragmatism - We value being practical, confident, and flexible over being rigid or stuck in our ways. Trust is key to how we work—we don't rely on strict rules or processes, but focus on what matters: achieving great results and getting the job done well
- Humility - We’re proud of what we do, but we stay grounded and let our work speak for itself. We approach everything with quiet confidence and, when we make mistakes, we own them and see them as chances to learn and grow
- Curiosity - We know we don’t have all the answers, and we understand there’s more than one way to get things done. We’re always open to fresh ideas and welcome the changes they might bring. Curiosity and a passion for innovation have fuelled our growth
Company HQ
London, UK
Leadership
Worked as a Senior Security Consultant for Barclaycard, and was Director of WTG. First joined Adaptavist as a Board Advisor, and was made CEO in 2010.
People progressing
Reece joined TAG as an Associate Software Engineer in May 2019. Within 5 months, they advanced to Software Engineer, then to Senior in under two years, and by September 2024, became Staff Engineer.
Sarah joined TAG as a Project Manager in 2017 in the Toronto office. They found their true calling in Sales and made an internal move a couple of years later and have since advanced to become a Strategic Sales Executive.
Rodrigo initially worked with TAG as a Contractor before joining the UK team permanently as a Commercial Operations Analyst. Since then, they moved to the Madrid office as a Business Operations Manager.
Salary benchmarks
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Diversity, Equity & Inclusion at The Adaptavist Group
Emma Weston (Head of People Experience)
- We know that, historically, the tech sector has felt out of reach or even unwelcoming to many people. At The Adaptavist Group, we're committed to changing that. It's our people who make our success, and we believe that a diverse community—one where everyone feels respected, included, and valued—makes us stronger, more innovative, and more creative as a whole.
- We have created an environment that accommodates and supports people from all backgrounds, offering flexible ways of working and workplace benefits that are genuinely helpful, as well as keeping an open dialogue and welcoming feedback on these topics.
- Whether you've worked in tech for your whole career or this is a brand new direction for you, your experience and skills are valuable to us. We need fresh perspectives, forward thinkers, and problem solvers. We see the whole person, and we hire people who we believe will make a positive contribution to our community.
- We welcome applications from people of all backgrounds, and particularly those who are often underrepresented in our industry, such as women and people of colour.
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