IT Support Administrator, SandboxAQ

• U.S. citizenship is required due to USG contract requirements
• 2–4 years of experience in an IT support role
• Strong technical knowledge of Apple hardware and software (macOS, iOS)
• Hands-on administration experience supporting Google Workspace (Gmail, Calendar, Drive, etc)
• Hands-on administration experience supporting Slack
• Familiarity with Atlassian products such as Jira and Confluence
• Excellent troubleshooting skills and a proactive, user-first mindset
• Clear and professional written and verbal communication skills

Desirable

• SandboxAQ is seeking a skilled and service-oriented IT Support Administrator to join our small but growing team. This role is ideal for someone with hands-on experience in IT support who enjoys solving problems, optimizing workflows, and delivering a delightful end-user experience. You’ll play a critical part in ensuring our internal systems and services remain reliable, secure, and easy to use for all employees
• Provide tier-one technical support to end-users across the organization, ensuring timely resolution of hardware, software, and system issues
• Troubleshoot issues related to Apple hardware and macOS, software applications, network connectivity, and peripheral devices
• Support the new hire onboarding process by provisioning equipment and user accounts and assisting users during initial setup
• Help manage hardware inventory and coordinate shipping/returns through our asset management system
• Collaborate with HR to support employee offboarding, ensuring proper return of equipment and data security compliance
• Create and maintain IT documentation for troubleshooting steps, FAQs, and operational procedures
• Contribute to ongoing improvements in IT workflows and user support processes